Borlabs Cookie – Google Ads Conversion not working

Resolved

(@maddinq)

Just installed the plugin like described. Also added the Borlabs Cookie setup like in your description (custom marketing -> id = “google-ads”, and the line to the functions.php) . (renewed the borlabs cookie version to request the approval again) but not seeing the Conversion Pixel called via Tag Assistent. If I disable the Borlabs Plugin – the Ads Conversion Pixel is called like expected – disabling again…so its not called.

Any idea?

### Debugging Information ###

## System Environment ##

This plugin's version: 1.8.9

WordPress version: 5.6
WooCommerce version: 4.9.1
PHP version: 7.4.3

Multisite enabled: no
WordPress debug mode enabled: no
Logged in user login name: Martin
Logged in user display name: Martin

## WooCommerce ##

Default currency: EUR
Shop URL: https://ursulakarven.de
Cart URL: https://ursulakarven.de/warenkorb/
Checkout URL: https://ursulakarven.de/checkout/

## Theme ##

Is child theme: yes
WooCommerce support: yes

Child theme Name: Zoa Child
Child theme ThemeURI: 
Child theme Author: haintheme
Child theme AuthorURI: http://haintheme.com/
Child theme Version: 
Child theme Template: zoa
Child theme Status: publish
Child theme TextDomain: 
Child theme DomainPath: 

Parent theme Name: Zoa
Parent theme ThemeURI: http://haintheme.com
Parent theme Author: Haintheme
Parent theme AuthorURI: http://themeforest.net/user/haintheme
Parent theme Version: 2.5.2
Parent theme Template: 
Parent theme Status: publish
Parent theme TextDomain: zoa
Parent theme DomainPath: 

## freemius ##

api.freemius.com : online
wp.freemius.com : online

## misc ##

WP Rocket JavaScript concatenation: off

### End of Information ###

This topic was modified 5 years, 4 months ago by Yui. Reason: delete token

The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)

Plugin Author alekv
(@alekv)

5 years, 4 months ago

Ho Maddin

Please remove the debugging information from your post as this forum is public. I have saved it for future reference and will come back as soon as I have looked into the issue closer.
Plugin Author alekv
(@alekv)

5 years, 4 months ago
The output of our plugin has been modified by Borlabs: https://take.ms/KxyjW

This is not happening on my testing environment with Borlabs version 2.2.15

Other than that, the output of our plugin looks fine. But, I can also confirm that the Google Tag Assistant can’t detect the conversion value for instance, although it detects the conversion: https://take.ms/20vQW

My guess is, that Borlabs, or some other plugin, changes the conversion data in the background, but I can’t say for sure.

What version of Borlabs are you running?

Best is to turn off Borlabs and try out again. If disabling Borlabs doesn’t fix it, you will have to disable other plugins, until the conversions start working. Once you determined the plugin that is breaking the conversion code, you will have to take it up with the support of that plugin.

Since this is an issue very likely caused by some other plugin, we can’t give you more support.

In any case, it would be interesting to know what the problem was once you fixed it. Let me know how it goes.
- This reply was modified 5 years, 4 months ago by alekv.
Thread Starter Maddin
(@maddinq)

5 years, 4 months ago

thanks for your quick reply.
related to: https://take.ms/20vQW – this comes from the tag manager – as of the failing conversion tracking via the wordpress plugin, I needed to enabled the tag manager tracking again…otherwise we loos all information.
But I did the same on a other project, (without borlabs) here everything works fine. Also while I would have both (your plugin and tag manger active).

To your answer, when I disable borlabs – all is good. But leave it disabled is no option. For some reason its blocking it. (the only other “pixel” plugin is “PIXELYOUR SITE” but the adwords addon is not installed.). Borlabs we use the latest 2.2.15 Version.
Any further idea related to the borlabs config?

Thread Starter Maddin
(@maddinq)

5 years, 4 months ago

for some reason I can’t remove the debug log – no edit option
Thread Starter Maddin
(@maddinq)

5 years, 4 months ago
after updating to your latest version 1.8.10 I’m getting the following error while recalling a thank you page
```
Fatal error: Uncaught Error: Call to undefined method WGACT\Classes\Pixels\Pixel_Manager::conversion_pixels_already_fired_html__premium_only() in %my_path%/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/classes/pixels/class-pixel-manager.php:130 Stack trace: #0 %my_path%/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/classes/pixels/class-pixel-manager.php(32): WGACT\Classes\Pixels\Pixel_Manager->inject_head_pixels() #1 %my_path%/wp-includes/class-wp-hook.php(287): WGACT\Classes\Pixels\Pixel_Manager->WGACT\Classes\Pixels\{closure}('') #2 %my_path%/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #3 %my_path%/wp-includes/plugin.php(484): WP_Hook->do_action(Array) #4 %my_path%/wp-includes/general-template.php(3005): do_action('wp_head') #5 /var/www/we in %my_path%/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/classes/pixels/class-pixel-manager.php on line 130
```
Thread Starter Maddin
(@maddinq)

5 years, 4 months ago

Maybe Solution but question:
I’ve just seen that below the topic “script-blocker” a setup was found.
is this automated added by your plugin or was it a mistake of the maintain developer of our website?

<script>window.BorlabsCookie.unblockScriptBlockerId("googleadsconversion");</script>

Because when I disable it …everything works fine.
Plugin Author alekv
(@alekv)

5 years, 4 months ago
@maddinq

Regarding the fatal error on purchase confirmation reload while testing. I just pushed a new version 1.8.11 where this is fixed.

<script>window.BorlabsCookie.unblockScriptBlockerId(“googleadsconversion”);</script>

This is not part of our plugin code, so no, not from us.

How and where did you disable it?
- This reply was modified 5 years, 4 months ago by alekv.
Thread Starter Maddin
(@maddinq)

5 years, 4 months ago

Hi, looks like one of the previous site managers added it to the script-blocker area,- which I forgot to check. (my bad). So its not coming from your plugin, I disabled it…and everything works.

Plugin Author alekv
(@alekv)

5 years, 4 months ago

Where was this script blocker, in Borlabs?

Thread Starter Maddin
(@maddinq)

5 years, 4 months ago

yes exact

Plugin Author alekv
(@alekv)

5 years, 4 months ago

Thanks. I added this now to the documentation.

Ben
(@benbornschein)

5 years, 4 months ago

Hi @alekv, if you need a developer license of our plugin, please contact us via https://borlabs.io/support/

Best regards
Ben

Plugin Author alekv
(@alekv)

5 years, 4 months ago

@maddinq

One of the moderators removed the sensitive information from the debug output. All good now.

Plugin Author alekv
(@alekv)

5 years, 4 months ago

@benbornschein

Thanks Ben, will do.

Viewing 14 replies - 1 through 14 (of 14 total)

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