Break website

  • Resolved tatafebb

    (@tatafebb)


    2 years, 9 months ago

    Hello, I have tried 10web’s services and made our website very fast at dzargo.id. We plan to use the service for a long term and buy a subscription. Although the website has become very fast, there are some problems such as there are some links that cannot be clicked, then there are our elementor popups that cannot appear (button to popup signup/login at dzargo.id/my-dzargo) and images that when hovered the effect disappears, then sliders that do not work and there are floating buttons that do not appear. will it be the same later when I add a subscription? how will we adjust this later?

    The page I need help with: [log in to see the link]

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  • Plugin Support Mane Grigoryan

    (@manegr)

    2 years, 9 months ago

    Hi @tatafebb ,

    Thank you for reaching out to us with your concern. Recently, we’ve implemented advanced options in our speed booster plugin, providing you with the flexibility and control to diagnose and fix issues that may arise. We believe these enhancements will empower our valued customers, such as yourself, to manage and resolve problems effectively.

    To guide you in using these advanced settings, we’ve developed several articles. These articles provide step-by-step instructions on how to identify and address potential issues:

    1. Intro to Advanced Settings
    2. How to Fix Issues Caused by 10Web Booster
    3. How to Locate and Exclude CSS Files in 10Web Booster
    4. How to Locate and Exclude JS Files in 10Web Booster

    We encourage you to review these guides and to apply the troubleshooting steps outlined within them. If you encounter any difficulties or have any questions, please don’t hesitate to get in touch.

    We’re here to support you. Thank you for your understanding and cooperation.
    Regards, Mane

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