Title: Broken Plugin Last modified: January 6, 2020 --- # Broken Plugin * Resolved [edgeza](https://wordpress.org/support/users/edgeza/) * (@edgeza) * [6 years, 5 months ago](https://wordpress.org/support/topic/broken-plugin-51/) * Good day, * The website was 100% funtional and working untill the latest update. Since then, the headers and footers are bugged or not appearing at all. I made new ones, refreshed cache, literally sat for 4 hours trying to fix what an update has broken. * When I go to the plugin and preview the header and footer, they are PERFECT, but for some reason when the website loads, it completely breaks and doesn’t show the way it’s suppose to. I even tried to rollback to 1.1.2 which was working, and not it’s still broke. * Please will you be able to assist to rectify this. * Kind Regards * Juan * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbroken-plugin-51%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Support [Team Brainstorm Force](https://wordpress.org/support/users/brainstormteam/) * (@brainstormteam) * [6 years, 5 months ago](https://wordpress.org/support/topic/broken-plugin-51/#post-12299499) * Hello [@edgeza](https://wordpress.org/support/users/edgeza/) * Sorry for the inconvenience. * Could you please [open a ticket](https://wpastra.com/support/free-support/) for a quicker resolution in this regard? Do paste this topic’s URL in the ticket. * While we haven’t faced such an issue with our recent update but we would surely take a look and help you resolve this issue. * Looking forward to hearing from you! * Regards, Suman * [russr999](https://wordpress.org/support/users/russr999/) * (@russr999) * [6 years, 5 months ago](https://wordpress.org/support/topic/broken-plugin-51/#post-12306504) * Hi Team Brainstorm Force, * I have the same problem. All my headers have show up without the correct formatting. When I go to the plugin and preview the header and footer it shows as designed but on the main site it does not. Is there a fix for this? * [sss.projectservices.ie](http://sss.projectservices.ie) * Example of header design and display can be found here: [headerfooterproblem.pdf](http://sss.projectservices.ie/content/uploads/2020/01/headerfooterproblem.pdf) * Thanks, Rory - This reply was modified 6 years, 5 months ago by [russr999](https://wordpress.org/support/users/russr999/). * Plugin Support [Team Brainstorm Force](https://wordpress.org/support/users/brainstormteam/) * (@brainstormteam) * [6 years, 5 months ago](https://wordpress.org/support/topic/broken-plugin-51/#post-12308241) * Hello [@russr999](https://wordpress.org/support/users/russr999/) * As we checked your website on the frontend, we can see it displaying as expected. * Here’s the [screenshot](https://share.getcloudapp.com/rRuL11We) of the same. * Can you let us know, how we can check this issue? * We even tried to reproduce the issue on our end, we can see that the header is looking fine with the old as well as an updated version. * Hence, we will recommend you to [open a support](https://wpastra.com/support/free-support/) ticket so that we can check this issue in more depth on your site. Do mention this topic’s URL for better tracking. * Looking forward to hearing from you! * Regards, Suman * Thread Starter [edgeza](https://wordpress.org/support/users/edgeza/) * (@edgeza) * [6 years, 4 months ago](https://wordpress.org/support/topic/broken-plugin-51/#post-12319122) * I opened the ticket and responded on the 6th of Jan already. Please respond to the ticket or email. * Plugin Support [Team Brainstorm Force](https://wordpress.org/support/users/brainstormteam/) * (@brainstormteam) * [6 years, 4 months ago](https://wordpress.org/support/topic/broken-plugin-51/#post-12322099) * Hello [@edgeza](https://wordpress.org/support/users/edgeza/) * I could track the issue and see that it has been resolved. 🙂 * Do let us know if there is anything we can help you with. * Regards, Suman * [russr999](https://wordpress.org/support/users/russr999/) * (@russr999) * [6 years, 4 months ago](https://wordpress.org/support/topic/broken-plugin-51/#post-12330068) * Hi Team Brainstorm Force, * as you correctly point out it is working now. It was a strange one. I think Astra updated the theme around a similar time and sone of my astra settings my have been in conflict. Your plugin is working again on all my sites. Many thanks for taking the time to review my issue. * Regards, Rory Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Broken Plugin’ is closed to new replies. * ![](https://ps.w.org/header-footer-elementor/assets/icon-256x256.gif?rev=3278750) * [Ultimate Addons for Elementor](https://wordpress.org/plugins/header-footer-elementor/) * [Frequently Asked Questions](https://wordpress.org/plugins/header-footer-elementor/#faq) * [Support Threads](https://wordpress.org/support/plugin/header-footer-elementor/) * [Active Topics](https://wordpress.org/support/plugin/header-footer-elementor/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/header-footer-elementor/unresolved/) * [Reviews](https://wordpress.org/support/plugin/header-footer-elementor/reviews/) * 6 replies * 3 participants * Last reply from: [russr999](https://wordpress.org/support/users/russr999/) * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/broken-plugin-51/#post-12330068) * Status: resolved