Title: Broken plugin functionality for service point when using WPML
Last modified: March 18, 2025

---

# Broken plugin functionality for service point when using WPML

 *  [strictlydata](https://wordpress.org/support/users/strictlydata/)
 * (@strictlydata)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/broken-plugin-and-useless-support/)
 * The plugin service point functionality is broken on multilingual websites using
   WPML. I solved the issue by patching multiple files in the plugin. I notified
   your support and updated my support thread, hope you’ll get in touch. Ready to
   change this review as soon as it gets fixed
    -  This topic was modified 1 year, 2 months ago by [strictlydata](https://wordpress.org/support/users/strictlydata/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [developmentsendcloud](https://wordpress.org/support/users/developmentsendcloud/)
 * (@developmentsendcloud)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/broken-plugin-and-useless-support/#post-18370190)
 * Hi [@strictlydata](https://wordpress.org/support/users/strictlydata/),
 * Thank you for your update and feedback.
 * I can confirm our team is currently investigating behavior with the WPML plugin
   and the Sendcloud WooCommerce plugin.
 * Thank you for already notifying Sendcloud Support about your solution. If you
   notified us by opening a support ticket directly with our Customer Support Team
   it will have been linked to the investigation and we will update you as we proceed.
   If you can also please share any feedback relating to a solution on your support
   ticket we can ensure this is passed to the Engineers working on the issue.
    If
   you have not opened a support ticket directly with our Customer Support Team,
   you can see here how to create a support ticket: [https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud](https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud)
 * Best regards, 
 * _Matthew | Sendcloud _
 *  Thread Starter [strictlydata](https://wordpress.org/support/users/strictlydata/)
 * (@strictlydata)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/broken-plugin-and-useless-support/#post-18370220)
 * [@developmentsendcloud](https://wordpress.org/support/users/developmentsendcloud/)
   I did not open a ticket on the platform since the account belongs to my client,
   not to me. However, I did open a thread here on the support tab: [https://wordpress.org/support/topic/wpml-compatibility-issue-15/](https://wordpress.org/support/topic/wpml-compatibility-issue-15/).
   If you want, we can continue the conversation there. Thanks for the reply looking
   forward to see a fix implemented and as I said I will update my review as soon
   as the issue will be fixed.
    -  This reply was modified 1 year, 2 months ago by [strictlydata](https://wordpress.org/support/users/strictlydata/).
 *  Plugin Support [developmentsendcloud](https://wordpress.org/support/users/developmentsendcloud/)
 * (@developmentsendcloud)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/broken-plugin-and-useless-support/#post-18370574)
 * Hi [@strictlydata](https://wordpress.org/support/users/strictlydata/),
 * Thanks for your reply.
 * I will keep the other thread open ([https://wordpress.org/support/topic/wpml-compatibility-issue-15/](https://wordpress.org/support/topic/wpml-compatibility-issue-15/)).
 * If you would like to create a Support Ticket to receive updates as we continue
   investigating your client may consider using our multi-user feature to add you
   in a Customer Support role to their account so you can open a ticket with our
   Customer Support Team who can link your ticket to our internal investigation.
 * If you have any more questions let us know and we will get back to you ASAP.
 * Best regards, 
 * _Matthew | Sendcloud _

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Broken plugin functionality for service point when using WPML’ is closed
to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/sendcloud-shipping_fbfdff.svg)
 * [Sendcloud | Shipping & Returns Automation for WooCommerce](https://wordpress.org/plugins/sendcloud-shipping/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/sendcloud-shipping/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/sendcloud-shipping/)
 * [Active Topics](https://wordpress.org/support/plugin/sendcloud-shipping/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/sendcloud-shipping/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/sendcloud-shipping/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [developmentsendcloud](https://wordpress.org/support/users/developmentsendcloud/)
 * Last activity: [1 year, 2 months ago](https://wordpress.org/support/topic/broken-plugin-and-useless-support/#post-18370574)