Title: Bug
Last modified: May 19, 2024

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# Bug

 *  [mirzayan](https://wordpress.org/support/users/mirzayan/)
 * (@mirzayan)
 * [2 years ago](https://wordpress.org/support/topic/bug-426/)
 * The plugin is good but it has some bugs. Like when I click forms It takes me 
   to setting again & again.

Viewing 1 replies (of 1 total)

 *  Plugin Support [Ahmed Amir Hossain](https://wordpress.org/support/users/ahmedamir/)
 * (@ahmedamir)
 * [2 years ago](https://wordpress.org/support/topic/bug-426/#post-17765570)
 * Hi [mirzayan](https://wordpress.org/support/users/mirzayan/),
 * Thank you for reaching out to us. We apologize for the inconvenience you’ve experienced
   with the MetForm plugin. We regret that your interaction with our plugin was 
   not satisfactory and appreciate you bringing this to our attention. I understand
   the issues you’re encountering. Let’s begin troubleshooting with the following
   steps:
    - **Onboarding Steps**: First of all, please make sure that you have completed
      each step of the Onboarding section that appears after activating the plugin
      for the very first time. If you can confirm that it is done, then proceed 
      to the next step.
    - **Clear Cache:**  Clear all levels of cache, including but not limited to 
      Server cache, WordPress (optimization plugin) cache, CDN cache, and Browser
      cache. Hope the issue will be solve then.
    - **Isolate the problem:** Disable all plugins (with the exception of **Elementor/
      Pro** and **MetForm**), and temporarily switch your WordPress theme to[ Hello theme](https://wordpress.org/themes/hello-elementor/).
      If this resolves the issue, gradually reactivate your plugins and theme one
      by one, until identifying the conflicting plugin or theme.
    - **Change Permalink**: Also, change the permalink and then check whether the
      plugin is working or not. Watch this [video](https://screenpal.com/watch/c0eQQrV4lWf)
      to see how to change permalinks.
 * We hope the issue will be resolved after following the steps provided. However,
   it’s unfortunate that you haven’t created a support thread to inform us about
   this problem. We highly value feedback from our customers and take all complaints
   seriously, striving to respond to all inquiries promptly.
 * We kindly ask you to reconsider your review, as a one-star rating can significantly
   impact our reputation. Your understanding and cooperation are greatly appreciated.
 * Best Regards,
   Amir

Viewing 1 replies (of 1 total)

The topic ‘Bug’ is closed to new replies.

 * ![](https://ps.w.org/metform/assets/icon-256x256.png?rev=3260686)
 * [MetForm - Contact Form, Survey, Quiz, & Custom Form Builder for Elementor](https://wordpress.org/plugins/metform/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/metform/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/metform/)
 * [Active Topics](https://wordpress.org/support/plugin/metform/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/metform/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/metform/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Ahmed Amir Hossain](https://wordpress.org/support/users/ahmedamir/)
 * Last activity: [2 years ago](https://wordpress.org/support/topic/bug-426/#post-17765570)