Title: BUG – cannot upload files
Last modified: July 10, 2017

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# BUG – cannot upload files

 *  Resolved [arathra](https://wordpress.org/support/users/arathra/)
 * (@arathra)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/bug-cannot-upload-files/)
 * With the latest version, uploading files adds a prefix to the file and then DOES
   NOT UPLOAD THEM.
 * I wrote to your support 3 days ago but have had no answer yet. I wrote on your
   FB page but no response either.
 * THIS IS URGENT – many of my users are complaining!
 * Please respond a.s.a.p!

Viewing 1 replies (of 1 total)

 *  Plugin Support [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * (@ultimatemembersupport)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/bug-cannot-upload-files/#post-9308573)
 * Hi [@arathra](https://wordpress.org/support/users/arathra/),
 * I’m sorry to hear that you are experiencing issues with file uploads.
    We don’t
   have this issue on our test site. Can you please check plugins and see if you
   have any security plugins that may block file uploads. Please do a quick conflict
   test and see if it solves your issue with file uploads. Here is the link on how
   to do a conflict test if you are not sure. [How to do a plugin/theme conflict test?](http://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test)
 * Regards.

Viewing 1 replies (of 1 total)

The topic ‘BUG – cannot upload files’ is closed to new replies.

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## Tags

 * [pdf files](https://wordpress.org/support/topic-tag/pdf-files/)
 * [upload](https://wordpress.org/support/topic-tag/upload/)

 * 1 reply
 * 2 participants
 * Last reply from: [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * Last activity: [8 years, 11 months ago](https://wordpress.org/support/topic/bug-cannot-upload-files/#post-9308573)
 * Status: resolved