Title: bug importing users Last modified: January 4, 2019 --- # bug importing users * [werdpres](https://wordpress.org/support/users/werdpres/) * (@werdpres) * [7 years, 4 months ago](https://wordpress.org/support/topic/bug-importing-users/) * hi Devon – i realize your situation regarding WPv5 and the state of PN, however i’ll post this anyway in the event you have a change of heart and continue development( and i hope you do because after much searching, PN is the only good notify plug i could find – great work!) * WP v5.0.2 – NOT using the “gooberberg” editor! PN v1.3.0 * at first i didn’t understand the full import process and this resulted in the‘ duplicate email’ message in the ‘staged subscribers’ table – ok, so that should have been expected * so then i deleted all the users from both staged and subscriber pages and re- imported them all again, and again i got the duplicate email message for several of them (there were no duplicates) – didn’t matter what i did, i could not import without this problem and the number of imports marked as duplicate was not consistent * only after i disabled and re-enabled the plug did the import work without issue Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Author [Devon Ostendorf](https://wordpress.org/support/users/devonostendorf/) * (@devonostendorf) * [7 years, 4 months ago](https://wordpress.org/support/topic/bug-importing-users/#post-11110957) * Hi werdpres, * First of all, I am sorry for taking so very long to respond to this. As mentioned before, I have been away from WordPress since November and my notifications ( via RSS), that are supposed to be alerting me anytime someone posts to the support forum, are lagging for some reason. * Anyway, I truly appreciate the kind words and your understanding about my hesitance regarding continuing to work on WP plugins. I am still not totally decided on how I am going to proceed immediate-term, but will make a decision shortly. * In the meantime, as to what you’ve identified, while it is certainly possible you’ve found a previously unidentified bug, I suspect the problem is likely a side effect of the (less-than-optimally implemented) “Undo Delete” capability. Namely, in order to provide “Undo” functionality when you delete your subscribers, the subscribers are only initially “soft deleted” (marked as “to be deleted”) on the subscribers table. They are physically deleted when you next return to either the “View Subscribers” or “Manage Subscribers” page. If you went straight back to the “Import Subscribers” page, after “deleting” your subscribers, you WOULD run into mysterious “duplicate subscriber” errors. * It sounds like you got the end result you needed by taking the brute force approach of uninstalling and re-installing. I apologize for driving you to that solution. I need to figure out how to cleanly add the explanation above to the FAQ, in order to save others from encountering the same issue. Thank you for bringing it to light! * Thanks, Devon * Thread Starter [werdpres](https://wordpress.org/support/users/werdpres/) * (@werdpres) * [7 years, 4 months ago](https://wordpress.org/support/topic/bug-importing-users/#post-11111653) * hi Devon – thanks for the reply – i thought you might have decided to throw in the towel so it’s encouraging to hear from you * Thread Starter [werdpres](https://wordpress.org/support/users/werdpres/) * (@werdpres) * [6 years, 11 months ago](https://wordpress.org/support/topic/bug-importing-users/#post-11614107) * hi again Devon – i’m just curious whether you’ve made any hard decisions regarding your plugin – i have spent hours looking for a substitute (i just went through** 49 pages** of plugins searching for “subscribe”) and have not been able to find ANYTHING – all of the ones i looked at are either way outdated, rely on a 3rd party, are by a less than ethical developer, or have very poor reviews – there is literally nothing in the WP plugin repo that compares to yours * i gather you have already put some time into v2 and you have a really good plugin minus a couple little bugs, so i hope you’ll think about updating it, at least to fix the bug i reported here as well as another small but important bug which i think exists (i have to run another test to confirm) * Plugin Author [Devon Ostendorf](https://wordpress.org/support/users/devonostendorf/) * (@devonostendorf) * [6 years, 10 months ago](https://wordpress.org/support/topic/bug-importing-users/#post-11775845) * Hi werdpres, * I’m sure it will not come as a huge surprise to you but I have decided to call it quits on WordPress development (as I am also moving away from using WordPress personally). I am working on an “official” notice, to post here, before long, but I don’t want to string you along (any longer than I already have 🙁 ). Thanks again for the compliments and I am sorry that you haven’t found a suitable alternative( at least, as of your last comment). * Sorry, Devon Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘bug importing users’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/post-notif_dce1e1.svg) * [Post Notif](https://wordpress.org/plugins/post-notif/) * [Frequently Asked Questions](https://wordpress.org/plugins/post-notif/#faq) * [Support Threads](https://wordpress.org/support/plugin/post-notif/) * [Active Topics](https://wordpress.org/support/plugin/post-notif/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/post-notif/unresolved/) * [Reviews](https://wordpress.org/support/plugin/post-notif/reviews/) ## Tags * [Import](https://wordpress.org/support/topic-tag/import/) * 4 replies * 2 participants * Last reply from: [Devon Ostendorf](https://wordpress.org/support/users/devonostendorf/) * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/bug-importing-users/#post-11775845) * Status: not resolved