bug Reporting

  • Resolved alejosound

    (@alejosound)


    4 years, 1 month ago

    Hello.
    I want to inform you that after today’s update when you enter the plugin section. In the change log option the screen remains blank. Could you verify and thank you for your attention.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Creative Themes

    (@creativethemeshq)

    4 years ago

    Hello @alejosound,
    That’s weird, I just tested this and everything works fine on my end, please see this video – https://d.pr/v/Ix3u7A

    Could you please open the browser inspector tool -> console and see if you have any errors there?

    Cheers!

    Thread Starter alejosound

    (@alejosound)

    4 years ago

    Hello.
    Sorry for the lateness of this response, I attach an image where you can see that in the console section in Devstools it throws 3 errors. I tell you this is happening to me on 3 different websites. Thank you for your attention and I look forward to your comments.

    IMG: https://imgur.com/2GAZOJF

    Plugin Author Creative Themes

    (@creativethemeshq)

    4 years ago

    Hello @alejosound,
    Could you please tell me what is the theme and companion version you are using at the moment?

    Thread Starter alejosound

    (@alejosound)

    4 years ago

    Hello.
    Here is the requested data.

    Blocksy Companion: Versión 1.8.31
    Theme: Blocksy Base Versión: 1.8.32

    Thank you for your attention and I look forward to your comments.

    Plugin Author Creative Themes

    (@creativethemeshq)

    4 years ago

    Well, that’s really weird, everything seems to be up to date.

    Could you please make a backup of your website with the help of this plugin, after this download the zip file/files and send them to us via email on address – [email protected]

    This way we would be able to investigate your setup and see what’s going wrong.

    Thank you!

    Thread Starter alejosound

    (@alejosound)

    4 years ago

    Hello.

    Thanks for such a prompt response, I’m telling you that I just updated the plugin and the theme in a local account that hadn’t opened for days. Out of curiosity, before updating anything, I tried to enter the Blocksy section to see if everything was normal, I updated the plugin, I did the test and everything was fine, then I updated the theme and there if the problem is reflected, I’m going to send the request for verification.

    Plugin Author Creative Themes

    (@creativethemeshq)

    4 years ago

    Hi @alejosound,
    I totally understand you but honestly I tested a few times already on all our installs/setups and everything works fine, I have a feeling that something went wrong with your setup, that’s why I want to test your backup.

    Will wait an email from you, thank you!

    Thread Starter alejosound

    (@alejosound)

    4 years ago

    Hi.

    I apologize for not having complied with what was requested, but I wanted to inform you that after this new update the problem was solved, thank you very much for your attention, have a happy weekend.

Viewing 8 replies - 1 through 8 (of 8 total)

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