Title: bug Reporting
Last modified: May 11, 2022

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# bug Reporting

 *  Resolved [alejosound](https://wordpress.org/support/users/alejosound/)
 * (@alejosound)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/bug-reporting-4/)
 * Hello.
    I want to inform you that after today’s update when you enter the plugin
   section. In the change log option the screen remains blank. Could you verify 
   and thank you for your attention.

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Author [Creative Themes](https://wordpress.org/support/users/creativethemeshq/)
 * (@creativethemeshq)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/bug-reporting-4/#post-15638097)
 * Hello [@alejosound](https://wordpress.org/support/users/alejosound/),
    That’s
   weird, I just tested this and everything works fine on my end, please see this
   video – [https://d.pr/v/Ix3u7A](https://d.pr/v/Ix3u7A)
 * Could you please open the browser inspector tool -> console and see if you have
   any errors there?
 * Cheers!
 *  Thread Starter [alejosound](https://wordpress.org/support/users/alejosound/)
 * (@alejosound)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/bug-reporting-4/#post-15640574)
 * Hello.
    Sorry for the lateness of this response, I attach an image where you 
   can see that in the console section in Devstools it throws 3 errors. I tell you
   this is happening to me on 3 different websites. Thank you for your attention
   and I look forward to your comments.
 * IMG: [https://imgur.com/2GAZOJF](https://imgur.com/2GAZOJF)
 *  Plugin Author [Creative Themes](https://wordpress.org/support/users/creativethemeshq/)
 * (@creativethemeshq)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/bug-reporting-4/#post-15641702)
 * Hello [@alejosound](https://wordpress.org/support/users/alejosound/),
    Could 
   you please tell me what is the theme and companion version you are using at the
   moment?
 *  Thread Starter [alejosound](https://wordpress.org/support/users/alejosound/)
 * (@alejosound)
 * [4 years ago](https://wordpress.org/support/topic/bug-reporting-4/#post-15643829)
 * Hello.
    Here is the requested data.
 * Blocksy Companion: Versión 1.8.31
    Theme: Blocksy Base Versión: 1.8.32
 * Thank you for your attention and I look forward to your comments.
 *  Plugin Author [Creative Themes](https://wordpress.org/support/users/creativethemeshq/)
 * (@creativethemeshq)
 * [4 years ago](https://wordpress.org/support/topic/bug-reporting-4/#post-15644031)
 * Well, that’s really weird, everything seems to be up to date.
 * Could you please make a backup of your website with the help of [this plugin](https://wordpress.org/plugins/wpvivid-backuprestore/),
   after this download the zip file/files and send them to us via email on address–
   [support@creativethemes.zendesk.com](https://wordpress.org/support/topic/bug-reporting-4/support@creativethemes.zendesk.com?output_format=md)
 * This way we would be able to investigate your setup and see what’s going wrong.
 * Thank you!
 *  Thread Starter [alejosound](https://wordpress.org/support/users/alejosound/)
 * (@alejosound)
 * [4 years ago](https://wordpress.org/support/topic/bug-reporting-4/#post-15644140)
 * Hello.
 * Thanks for such a prompt response, I’m telling you that I just updated the plugin
   and the theme in a local account that hadn’t opened for days. Out of curiosity,
   before updating anything, I tried to enter the Blocksy section to see if everything
   was normal, I updated the plugin, I did the test and everything was fine, then
   I updated the theme and there if the problem is reflected, I’m going to send 
   the request for verification.
 *  Plugin Author [Creative Themes](https://wordpress.org/support/users/creativethemeshq/)
 * (@creativethemeshq)
 * [4 years ago](https://wordpress.org/support/topic/bug-reporting-4/#post-15647351)
 * Hi [@alejosound](https://wordpress.org/support/users/alejosound/),
    I totally
   understand you but honestly I tested a few times already on all our installs/
   setups and everything works fine, I have a feeling that something went wrong 
   with your setup, that’s why I want to test your backup.
 * Will wait an email from you, thank you!
 *  Thread Starter [alejosound](https://wordpress.org/support/users/alejosound/)
 * (@alejosound)
 * [4 years ago](https://wordpress.org/support/topic/bug-reporting-4/#post-15664843)
 * Hi.
 * I apologize for not having complied with what was requested, but I wanted to 
   inform you that after this new update the problem was solved, thank you very 
   much for your attention, have a happy weekend.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘bug Reporting’ is closed to new replies.

 * ![](https://ps.w.org/blocksy-companion/assets/icon-256x256.jpg?rev=3145156)
 * [Blocksy Companion](https://wordpress.org/plugins/blocksy-companion/)
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 * 8 replies
 * 2 participants
 * Last reply from: [alejosound](https://wordpress.org/support/users/alejosound/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/bug-reporting-4/#post-15664843)
 * Status: resolved