Support » Plugin: UpdraftPlus: WordPress Backup & Migration Plugin » bug when selecting extra files, server freeze/crash

  • Resolved kingkonglauncher

    (@kingkonglauncher)


    Bug report.PHP 8.

    When selecting more files/extra files to add to the backup. Previously we could also select single files EVEN though it wants us to choose directories. If you go ahead to the settings, and select a single file as add extra folders option, once you click save settings, your server will freeze crash until php kills the script basically.

    Have tested multiple times, when not including single files, you can save without issue, when selecting single files again, hard bug crash.

    If this is not supported to choose single files, then you should handle this bug by never allowing us to select single files(this has always worked in the past years), or fix the underlying bug that crashes the server indefinitely.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor aporter

    (@aporter)

    Hi,

    Are you talking about the “Any other file/directory on your server that you wish to backup” option?

    If so it’s expected that you can select files and folders.

    What version of PHP 8 are you on?

    I can’t reproduce this issue on PHP 8.0

    Can you also check with your hosts for any errors in the server error logs / PHP error logs?

    Best Wishes,

    Ashley

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    I have tested using our UpdraftClone server and I am not able to replicate the issue. Do you have other plugins installed? Can you try to deactivate the other plugins and see if you get the same issue?

    Thanks,
    Bryle

    Thread Starter kingkonglauncher

    (@kingkonglauncher)

    Update:

    It’s not any single files that crashes the server i take it back.

    It’s specifically wp-config.php, once you add that to the backuplist you can’t procced and save settings!

    Thread Starter kingkonglauncher

    (@kingkonglauncher)

    View post on imgur.com

    –Worth mentionning, bitninja on server side always kicks in when choosing this file, and clicking on save settings

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Thanks for the screenshot. I’ve done the same test on our end but could not replicate the same issue. I can save settings and run backup without issues.

    Please can you ask your host/server admin to check their PHP error log? They should be able to find the exact information as to what causes the issue.

    Thanks,
    Bryle

Viewing 5 replies - 1 through 5 (of 5 total)
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