Title: Buggy, basic functionality doesn’t work, inaccurate documentation
Last modified: September 23, 2024

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# Buggy, basic functionality doesn’t work, inaccurate documentation

 *  [shamrock82](https://wordpress.org/support/users/shamrock82/)
 * (@shamrock82)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/buggy-basic-functionality-doesnt-work-inaccurate-documentation/)
 * I could not get this plugin working in a basic way, despite working closely with
   the Support team. I reported a major bug to the team (could not duplicate events
   with tickets successfully, in fact it resulted in tickets and ticket sales being
   LOST on the source event!), but never heard back on whether it was fixed or not.
 * This company doesn’t seem to do solid release testing with their software, and
   their documentation often doesn’t align with real-life capabilities of their 
   software.
 * BE CAREFUL using their plugins on mission-critical websites!

Viewing 1 replies (of 1 total)

 *  Plugin Support [WilloftheD](https://wordpress.org/support/users/abzlevelup/)
 * (@abzlevelup)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/buggy-basic-functionality-doesnt-work-inaccurate-documentation/#post-18033418)
 * Hi there,
 * Thank you for sharing your additional feedback here. I recall your earlier feedback
   and want to emphasize that we really appreciate the time you’ve taken to outline
   the issues you’ve encountered.
 * We’re keen to take a closer look at the ticket you reported, if you’re able to
   share the ticket ID from your correspondence with the support team. We’d like
   to keep in touch in our HelpDesk, this for us to follow WordPress.org community
   guidelines regarding this.
 * Your feedback about testing and documentation is noted, and we’ll keep these 
   points in mind as we aim to improve the overall experience for our users. Again,
   thank you for your insights on both plugins here.
 * Best,
   Abz

Viewing 1 replies (of 1 total)

The topic ‘Buggy, basic functionality doesn’t work, inaccurate documentation’ is
closed to new replies.

 * ![](https://ps.w.org/event-tickets/assets/icon.svg?rev=2259340)
 * [Event Tickets and Registration](https://wordpress.org/plugins/event-tickets/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/event-tickets/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/event-tickets/)
 * [Active Topics](https://wordpress.org/support/plugin/event-tickets/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/event-tickets/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/event-tickets/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [WilloftheD](https://wordpress.org/support/users/abzlevelup/)
 * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/buggy-basic-functionality-doesnt-work-inaccurate-documentation/#post-18033418)