Title: Buggy Subscriptions Last modified: August 15, 2024 --- # Buggy Subscriptions * Resolved [jamaan](https://wordpress.org/support/users/jamaan/) * (@jamaan) * [1 year, 10 months ago](https://wordpress.org/support/topic/buggy-subscriptions/) 1. Just yesterday the plugin started expiring the subscriptions that were not on auto renewal with some of them expiring yet in the future and some of them expired in way past. 2. Noticed the subscriptions that are on auto renewal are not taking any payments or changing their status to expire and just keeping them active. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbuggy-subscriptions%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/buggy-subscriptions/page/2/?output_format=md) [→](https://wordpress.org/support/topic/buggy-subscriptions/page/2/?output_format=md) * Plugin Support [Madalina Ruzsa](https://wordpress.org/support/users/madalinaruzsa/) * (@madalinaruzsa) * [1 year, 10 months ago](https://wordpress.org/support/topic/buggy-subscriptions/#post-17954722) * Hi [@jamaan](https://wordpress.org/support/users/jamaan/), * 1. Could you please go to the WordPress Dashboard -> Paid Member Subscriptions- > Members page, hover your mouse cursor over the member (with which you have encountered this issue), and click on the Edit Member link that appears? Once you are on the Edit Member page click on the “Edit” button from the Subscription tab and please take a screenshot of the Subscription Logs and send it to me. * You can see here: [https://www.cozmoslabs.com/docs/paid-member-subscriptions/member-management/#Subscription_Logs](https://www.cozmoslabs.com/docs/paid-member-subscriptions/member-management/#Subscription_Logs) an example of how the Subscription Logs should look. * Could you please go to the Dashboard -> Paid Member Subscriptions -> Payments page, hover your mouse cursor over one the payments for the member from point 1, click the Edit Payment link that appears? Once you are on the Edit Payment page please take a screenshot of the Payment Logs and send it to me. * You can see here: [https://www.cozmoslabs.com/docs/paid-member-subscriptions/member-payments/#Payment_Logs](https://www.cozmoslabs.com/docs/paid-member-subscriptions/member-payments/#Payment_Logs) an example of how the Payment Logs should look. * 2. Please go to WordPress Dashboard-> Plugins-> Installed Plugins-> and send a screenshot with everything you have installed related to PMS. * You can use a site like [https://snipboard.io/](https://snipboard.io/) to share the screenshots. * Thread Starter [jamaan](https://wordpress.org/support/users/jamaan/) * (@jamaan) * [1 year, 9 months ago](https://wordpress.org/support/topic/buggy-subscriptions/#post-17995829) * Hi again: * So for the subscriptions, I guess what’s confusing is “Payment Retry” section under “Misc” > “”Payments” tab. Can you please explain how the “Retry Interval” works? If I have the “Maximum number of retries” set at 20, how would that work? * One more thing: * If a user’s subscription status changes to pending, can we still manage to retry payment? E.g a user who tries to subscribe but fails for some reason or the number of retries reached right now what I do is, change their status to active again and then retry the payment. * Plugin Support [alexandrubodea](https://wordpress.org/support/users/alexandrubodea/) * (@alexandrubodea) * [1 year, 9 months ago](https://wordpress.org/support/topic/buggy-subscriptions/#post-18008077) * Hi [@jamaan](https://wordpress.org/support/users/jamaan/), * **_So for the subscriptions, I guess what’s confusing is “Payment Retry” section under “Misc” > “”Payments” tab. Can you please explain how the “Retry Interval” works? If I have the “Maximum number of retries” set at 20, how would that work?_** * -> I want to mention that the Retry Payment setting (main setting) can be found in Paid Member Subscriptions -> Settings -> Payments, where we have the following description “If a payment fails, the plugin will try to charge the user again after 3 days for 3 maximum retries.” * So in the above case if the payment fails the payment will be automatically retried after 3 days, if the payment fails again, then again after 3 days, and if the payment fails one more time, then yet again it will be retried after 3 days. So in the above case, if every time the payment fails, the payment will be automatically retried to 3-6-9 days. So the “Retry Interval” is the duration of time between when the payment has failed and when the retry payment is made. * **If a user’s subscription status changes to pending, can we still manage to retry payment? E.g a user who tries to subscribe but fails for some reason or the number of retries reached right now what I do is, change their status to active again and then retry the payment.** * As an Administrator, there isn’t really a way to manually force the retry payment. In this case, if the user has the status of the subscription set to “Pending”( because of a payment failure), then you can instruct the user to go to the front- end page where you have the [PMS Account form](https://www.cozmoslabs.com/docs/paid-member-subscriptions/shortcodes/#Member_Account_form), and from there they will have the option to retry the payment. * Best regards, * Thread Starter [jamaan](https://wordpress.org/support/users/jamaan/) * (@jamaan) * [1 year, 9 months ago](https://wordpress.org/support/topic/buggy-subscriptions/#post-18008264) * So by default, the retry payment is set at 3 days? in my case if I have the “ Maximum number of retries” set at 20 and the “Retry Interval” set at 20, does that mean: * When the payment fails the payment will be retried after 20 days, if the payment fails again, then again after 20 days, and so on until 20 attempts are made? * If I set the “Maximum number of retries” at 5 and “Retry Interval” at 1. Will the payment be retried 5 times after each day? * Plugin Support [alexandrubodea](https://wordpress.org/support/users/alexandrubodea/) * (@alexandrubodea) * [1 year, 9 months ago](https://wordpress.org/support/topic/buggy-subscriptions/#post-18009636) * Hi [@jamaan](https://wordpress.org/support/users/jamaan/), * **When the payment fails the payment will be retried after 20 days, if the payment fails again, then again after 20 days, and so on until 20 attempts are made?** * -> Yes. * **If I set the “Maximum number of retries” at 5 and “Retry Interval” at 1. Will the payment be retried 5 times after each day?** * -> Yes, but maybe you should let the Retry Interval to be at least 2 days, since for 1 day retries you might need to set your cron job to work on the Server level. * Best regards, * Thread Starter [jamaan](https://wordpress.org/support/users/jamaan/) * (@jamaan) * [1 year, 9 months ago](https://wordpress.org/support/topic/buggy-subscriptions/#post-18009745) * But the “pms” crons run every 24 hours, so I don’t think there would be any changes needed on the server level. * Plugin Support [alexandrubodea](https://wordpress.org/support/users/alexandrubodea/) * (@alexandrubodea) * [1 year, 8 months ago](https://wordpress.org/support/topic/buggy-subscriptions/#post-18016795) * If they already appear and you’ve observed that they correctly trigger every 24 hours, then you can let them like this. * Note: You can also check our documentation page regarding cron jobs and how they’re used by our plugin [here](https://www.cozmoslabs.com/docs/paid-member-subscriptions/settings/cron-jobs/). * Thread Starter [jamaan](https://wordpress.org/support/users/jamaan/) * (@jamaan) * [1 year, 8 months ago](https://wordpress.org/support/topic/buggy-subscriptions/#post-18016841) * Alright, I’ll have it set up this way to see how it processes. * Thread Starter [jamaan](https://wordpress.org/support/users/jamaan/) * (@jamaan) * [1 year, 8 months ago](https://wordpress.org/support/topic/buggy-subscriptions/#post-18017629) * Also, if I have to change the domain, would that affect the existing/new subscriptions? * Thread Starter [jamaan](https://wordpress.org/support/users/jamaan/) * (@jamaan) * [1 year, 8 months ago](https://wordpress.org/support/topic/buggy-subscriptions/#post-18024042) * Hey Support, * Do you have any update for me on my last query? * Plugin Support [alexandrubodea](https://wordpress.org/support/users/alexandrubodea/) * (@alexandrubodea) * [1 year, 8 months ago](https://wordpress.org/support/topic/buggy-subscriptions/#post-18024504) * Hi [@jamaan](https://wordpress.org/support/users/jamaan/), * What payment gateways do you have active on your site? You can check this by going to Paid Member Subscriptions -> Settings -> Payments -> Active Payment Gateways section. * Best regards, * Thread Starter [jamaan](https://wordpress.org/support/users/jamaan/) * (@jamaan) * [1 year, 8 months ago](https://wordpress.org/support/topic/buggy-subscriptions/#post-18024552) * Stripe only * Thread Starter [jamaan](https://wordpress.org/support/users/jamaan/) * (@jamaan) * [1 year, 8 months ago](https://wordpress.org/support/topic/buggy-subscriptions/#post-18027000) * Can you please response if changing the domain to another or moving the site to a sub domain would affect the subscriptions? I have Stripe payment as active to receive subscription payments. * Plugin Support [alexandrubodea](https://wordpress.org/support/users/alexandrubodea/) * (@alexandrubodea) * [1 year, 8 months ago](https://wordpress.org/support/topic/buggy-subscriptions/#post-18027089) * If you only have Stripe, then after changing the domain, please go to Paid Member Subscriptions -> Settings -> Payments -> put the site in “Test Mode” then click on “Save Settings” after which put the site back in “Live Mode” and click again on “Save Settings” * Best regards, * Thread Starter [jamaan](https://wordpress.org/support/users/jamaan/) * (@jamaan) * [1 year, 8 months ago](https://wordpress.org/support/topic/buggy-subscriptions/#post-18030357) * and that apply if I move the site to a new domain or subdomain following your steps? and it won’t affect the subscriptions at all e.g. the expiries? - This reply was modified 1 year, 8 months ago by [jamaan](https://wordpress.org/support/users/jamaan/). Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/buggy-subscriptions/page/2/?output_format=md) [→](https://wordpress.org/support/topic/buggy-subscriptions/page/2/?output_format=md) The topic ‘Buggy Subscriptions’ is closed to new replies. * ![](https://ps.w.org/paid-member-subscriptions/assets/icon-256x256.png?rev=2961161) * [Paid Membership Subscriptions - Effortless Memberships, Recurring Payments & Content Restriction](https://wordpress.org/plugins/paid-member-subscriptions/) * [Frequently Asked Questions](https://wordpress.org/plugins/paid-member-subscriptions/#faq) * [Support Threads](https://wordpress.org/support/plugin/paid-member-subscriptions/) * [Active Topics](https://wordpress.org/support/plugin/paid-member-subscriptions/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/paid-member-subscriptions/unresolved/) * [Reviews](https://wordpress.org/support/plugin/paid-member-subscriptions/reviews/) * 17 replies * 3 participants * Last reply from: [jamaan](https://wordpress.org/support/users/jamaan/) * Last activity: [1 year, 7 months ago](https://wordpress.org/support/topic/buggy-subscriptions/page/2/#post-18101755) * Status: resolved