Title: Decent Theme
Last modified: November 6, 2023

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# Decent Theme

 *  [chargeup](https://wordpress.org/support/users/chargeup/)
 * (@chargeup)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/bugs-errors-constant-issues/)
 * It’s a fairly good theme. It’s fast and easy to use.
 * It is pretty buggy though and support is difficult. It does take quite some time
   to fix issues once reported.
 * Being said, it is a fast theme and easy to customize. I guess that is worth saying
   something.
    -  This topic was modified 2 years, 7 months ago by [chargeup](https://wordpress.org/support/users/chargeup/).
    -  This topic was modified 2 years, 7 months ago by [chargeup](https://wordpress.org/support/users/chargeup/).
    -  This topic was modified 2 years, 6 months ago by [chargeup](https://wordpress.org/support/users/chargeup/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Mehedi Hasan](https://wordpress.org/support/users/thebengalboy/)
 * (@thebengalboy)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/bugs-errors-constant-issues/#post-17138440)
 * Hello [@chargeup](https://wordpress.org/support/users/chargeup/)
 * I’m Mehedi Hasan, from the Astra team. I’m sorry to hear that you’ve had a negative
   experience with Astra and Brainstorm Force products.
 * Thank you for taking the time to share your feedback. We value all users’ feedback
   and strive to address any concerns or issues raised.
 * I had the chance to discuss with our support team regarding your issues and I
   see our team already provided you a solution for the Astra console error. And
   also, another team member is working to provide you a solution for the Ultimate
   Addons for Elementor plugin.
 * Although we understand that there should not be any errors in the browser console,
   this error is harmless and does not cause any functional issues.
 * You also mentioned one of your tickets are waiting unresolved for a year now.
   But unfortunately, I do not see any ticket from you before September 12, 2023.
 * Again, thank you for sharing your feedback. We appreciate that you find Astra
   to be a lightweight and fast theme, which it really is.
 * It is disheartening to see such reviews from users like you, as we work really
   hard to make sure the experience of our users is exactly the opposite.
 * Our team will continue to work on your support tickets. Please cooperate with
   them and they will solve your issues with priority.
 * In the meantime, if you have any other questions or concerns, please do not hesitate
   to contact us.
 * Regards,
   Mehedi Hasan
 *  Thread Starter [chargeup](https://wordpress.org/support/users/chargeup/)
 * (@chargeup)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/bugs-errors-constant-issues/#post-17138573)
 * I’m not sure which customer of yours you are actually referencing here.
    1. For starters I DIDN”T put in a support ticket for the issue I’m experiencing
       with Ultimate Addons at the time. As stated in my review I’ve basically thrown
       in the towel on most support tickets unless it’s absolutely necessary. And while
       some errors are harmless, some others aren’t. As with any developers and site
       owners, no one likes to open up developer tools and see a bunch of red errors.
       It looks bad for developers and it looks bad for less skilled site creators 
       if their clients can also see these errors. I wouldn’t be so casual throwing
       out comments like they are harmless. It’s also dishonest to openly say you are
       helping me with a support ticket I placed for Ultimate Addons when I didn’t 
       submit a ticket.
    2. I do have tickets that are still open from much earlier in the year.
    3. Not sure what console errors you are referencing, but I have also had that experience
       with your team myself. If by “finding a solution” you mean simply clicking a
       setting that actually does work or changing a setting on your theme. From my
       current experience and there are still multiple tickets open so this could change
       but the settings that don’t work still don’t work and those issues haven’t been
       resolved yet.
 * You may be referencing a different customer of yours in your response. Either
   way, you should make sure you take accountability and iron out these issues.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Decent Theme’ is closed to new replies.

 * ![](https://i0.wp.com/themes.svn.wordpress.org/astra/4.13.3/screenshot.jpg)
 * Astra
 * [Support Threads](https://wordpress.org/support/theme/astra/)
 * [Active Topics](https://wordpress.org/support/theme/astra/active/)
 * [Unresolved Topics](https://wordpress.org/support/theme/astra/unresolved/)
 * [Reviews](https://wordpress.org/support/theme/astra/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [chargeup](https://wordpress.org/support/users/chargeup/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/bugs-errors-constant-issues/#post-17138573)