Build windows client

One of the biggest limitations of web-based chat solutions is the inability to pound our agents when a chat is waiting. I typically have 5 agents responsible for handling chat at all times, but we continue to miss chat requests.

I know what you are thinking… an email, a sound, and a popup are not enough? As crazy as it sounds, it is NOT enough. We have so many applications that generate notifications that it is just too dang easy to tune-out the notifications.

What we need is for the chat to ring and ring and ring like a phone until someone answers the chat.

We are .Net software developers and I’m willing to write a windows desktop application that handles the ringing. I just need to know how to subscribe to events. Can you offer some sample code that would enable a .Net client to receive events? I would need at least two events (1) when a new chat is received, and (2) when the chat is assigned to an agent. It might also be useful to get an API for assigning the chat to an agent.