Plugin Author
AITpro
(@aitpro)
Delete your root htaccess file to get your site back up. Login to your site, go to the htaccess Core > Custom Code and Export (backup) all of your Custom Code and click the Delete button to delete all of your Custom Code. Then do these steps below. If your site crashes again then delete your root htaccess file again and let me know it crashed again.
1. Click the Save Root Custom Code button to save your Root custom code.
2. Go to the Security Modes page and click the Create secure.htaccess File AutoMagic button.
3. Select the Activate Root Folder BulletProof Mode Radio button and click the Activate|Deactivate button.
http://forum.ait-pro.com/forums/topic/read-me-first-free/#bps-free-general-troubleshooting
htaccess File Troubleshooting Steps: Unable to Login to Your Website:
1. Use FTP or your Web Host Control Panel File Manager and delete the .htaccess file in your website root folder and the .htaccess file in your wp-admin folder. If you do not see the root and wp-admin htaccess files then select “Show Hidden Files” in your FTP application or in your web host control panel file manager.
See Custom Code Note
2. Log into your website, click the BPS AutoMagic Buttons and Activate all BulletProof Modes. Or if you are removing BPS do steps 3 and 4 under BPS removal steps.
Custom Code Note: If you have isolated a problem to the root or wp-admin .htaccess file and you have added additional custom .htaccess code or additional .htaccess code from another plugin to BPS Custom Code then you can either use the Custom Code Export|Import|Delete Tools or manually cut (not Copy) all of your additional custom .htaccess code out of all BPS Custom Code text boxes and save that custom .htaccess code to a Notepad or Notepad++ text file, Click the Save Root Custom Code button (or the wp-admin Custom Code button), click the AutoMagic buttons on the Security Modes page and activate BulletProof Modes. You can then further isolate which custom .htaccess code is the problem by adding only 1 block of additional custom code back to a BPS Custom Code text box at a time.
AITpro Thank you so much for your detailed easy to follow instructions. Believe it or not I could even understand them. The main thing is after following the steps you provided my site is actually back up and running. I have no way of knowing if the BPS plugin is actually working and protecting my site as it’s supposed to but if your helpful support is any indication of my site being protected I feel it is in good hands and being much more secure than it was before the install. Thank you again. Looking forward to upgrading to the PRO version very soon. Awesome plugin and support! 😉
Plugin Author
AITpro
(@aitpro)
Great! Glad to hear it. And yeah the hardest part about creating help info is not saying too much or too little. It is challenging to find the perfect balance with help info so that most everyone can understand it without making them crazy. 😉
Plugin Author
AITpro
(@aitpro)
Thread has been resolved.
