Title: Button Click Not Treacking Last modified: December 11, 2018 --- # Button Click Not Treacking * Resolved [janiol](https://wordpress.org/support/users/janiol/) * (@janiol) * [7 years, 6 months ago](https://wordpress.org/support/topic/button-click-not-treacking/) * Hi, * We’ve been using your plugin for a few sites and all is working fine, but on this particular site the button tracking is not working. The Call Now at banner/ slider area on the home as well as the send button on the contact form on the contact us page. * Google analytics is working fine, im not sure if i missed something or what, I did the same settings what im doing with the other sites it’s just that on this particular site the plugin didn’t work. We’re using Typology theme by Meks [https://mekshq.com/](https://mekshq.com/) * Thanks, Looking forward on your reply * Jan * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbutton-click-not-treacking%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Author [yuvalo](https://wordpress.org/support/users/yuvalo/) * (@yuvalo) * [7 years, 6 months ago](https://wordpress.org/support/topic/button-click-not-treacking/#post-10973632) * Hi [@janiol](https://wordpress.org/support/users/janiol/), * I did see an event fire, but not sure why you can’t see it. The only thing I can think of, is that you have both the Universal tracking code and the Global Site Tag code on the page. * Try checking the I’m using the Global Site Tag option in the General Settings tab and try again. * Yuval * Thread Starter [janiol](https://wordpress.org/support/users/janiol/) * (@janiol) * [7 years, 6 months ago](https://wordpress.org/support/topic/button-click-not-treacking/#post-10974576) * Hi Thanks for your reply, I did what you advice but unfortunately the goals/clicks still not reflecting. Is there any other way around? * Plugin Author [yuvalo](https://wordpress.org/support/users/yuvalo/) * (@yuvalo) * [7 years, 5 months ago](https://wordpress.org/support/topic/button-click-not-treacking/#post-10982370) * [@janiol](https://wordpress.org/support/users/janiol/), * I do still see events going out to Google Analytics when clicking the buttons. When you look at the real-time dashboard, do you see anything under “Events” when testing? * Yuval * Thread Starter [janiol](https://wordpress.org/support/users/janiol/) * (@janiol) * [7 years, 5 months ago](https://wordpress.org/support/topic/button-click-not-treacking/#post-10985677) * Hi, Thanks for the response. * When I test the buttons on the “real time” dashboard, I see actions happening in the “Per second” control panel. However, the area where “Events Category” should list the event; is blank. I took a screen shot. * [https://saltcityins.com/wp-content/uploads/2018/12/Capture.jpg](https://saltcityins.com/wp-content/uploads/2018/12/Capture.jpg) * Jan * Plugin Author [yuvalo](https://wordpress.org/support/users/yuvalo/) * (@yuvalo) * [7 years, 5 months ago](https://wordpress.org/support/topic/button-click-not-treacking/#post-10994238) * Jan, * Here are a few things I would try: 1. Make sure that you don’t have a filter in Google Analytics that may be preventing the events from showing. 2. I can’t see the full screen in the screenshot, but one thing that I can think of is that you “drilled down” to some parameter in the Real-Time dashboard before opening the events section. Can you send a complete screenshot? (no need for the full browser) 3. Just for the sake of testing, can you remove the value attribute from the event and try again? * Best Regards, Yuval * Thread Starter [janiol](https://wordpress.org/support/users/janiol/) * (@janiol) * [7 years, 5 months ago](https://wordpress.org/support/topic/button-click-not-treacking/#post-11000679) * Hi, I did what you asked. * 1. Make sure that you don’t have a filter in Google Analytics that may be preventing the events from showing. (see screenshot) * [https://saltcityins.com/wp-content/uploads/2018/12/goals.png](https://saltcityins.com/wp-content/uploads/2018/12/goals.png) * Screenshot shows no filter applied and no goals completed for the period. Here is the whole screenshot for the events underneath realtime: * [https://saltcityins.com/wp-content/uploads/2018/12/PastedGraphic-2.png](https://saltcityins.com/wp-content/uploads/2018/12/PastedGraphic-2.png) * As for number 3. If i remove the value on the Contact Form Send button, the Send words will be gone. * Thanks * Thread Starter [janiol](https://wordpress.org/support/users/janiol/) * (@janiol) * [7 years, 5 months ago](https://wordpress.org/support/topic/button-click-not-treacking/#post-11010356) * Hi * I know your a busy person but im still wondering if you can provide me with some guidance on my issue. * Thanks * Plugin Author [yuvalo](https://wordpress.org/support/users/yuvalo/) * (@yuvalo) * [7 years, 5 months ago](https://wordpress.org/support/topic/button-click-not-treacking/#post-11010982) * Hi [@janiol](https://wordpress.org/support/users/janiol/), * Let’s try to schedule a call and go over it together? I will email you the details. * Yuval Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Button Click Not Treacking’ is closed to new replies. * ![](https://ps.w.org/wp-google-analytics-events/assets/icon-256x256.jpeg?rev= 2189709) * [WP Google Analytics Events - No-Code Custom Event Tracking for Google Analytics](https://wordpress.org/plugins/wp-google-analytics-events/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-google-analytics-events/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-google-analytics-events/) * [Active Topics](https://wordpress.org/support/plugin/wp-google-analytics-events/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-google-analytics-events/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-google-analytics-events/reviews/) * 8 replies * 2 participants * Last reply from: [yuvalo](https://wordpress.org/support/users/yuvalo/) * Last activity: [7 years, 5 months ago](https://wordpress.org/support/topic/button-click-not-treacking/#post-11010982) * Status: resolved