Title: Payment Button Missing & API Won’t Connect
Last modified: May 28, 2020

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# Payment Button Missing & API Won’t Connect

 *  Resolved [edswebb](https://wordpress.org/support/users/edswebb/)
 * (@edswebb)
 * [6 years ago](https://wordpress.org/support/topic/button-missing-api-wont-connect/)
 * The Version 2.0.2 update caused the button in my checkout page to disappear. 
   I was able to fix this in the 2.0.0 update by disconnecting my store from PayPal
   and then reconnecting.
 * Now that I have disconnected, I can no longer reconnect. When trying to make 
   the API connection, after logging into PayPal it leads to a page that says, “
   Allow PayPal to connect your account with WooCommerce Developers”.
 * When clicking “Agree & Connect” it just spins forever and then errors out. It
   continues to just say “We’re sorry, something went wrong.”
    -  This topic was modified 6 years ago by [edswebb](https://wordpress.org/support/users/edswebb/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [wpwench](https://wordpress.org/support/users/wpwench/)
 * (@wpwench)
 * [6 years ago](https://wordpress.org/support/topic/button-missing-api-wont-connect/#post-12907784)
 * Me too. I noticed about 10 reports in the past 10 hours, and nobody is paying
   attention yet!!!!!
 *  Plugin Contributor [mattdallan](https://wordpress.org/support/users/mattdallan/)
 * (@mattdallan)
 * [6 years ago](https://wordpress.org/support/topic/button-missing-api-wont-connect/#post-12908405)
 * Hi [@edswebb](https://wordpress.org/support/users/edswebb/),
 * Thanks for the reporting this issue to us. If you haven’t already, please rollback
   to 1.6.21 by downloading a copy of the previous version here: [https://downloads.wordpress.org/plugin/woocommerce-gateway-paypal-express-checkout.1.6.21.zip](https://downloads.wordpress.org/plugin/woocommerce-gateway-paypal-express-checkout.1.6.21.zip)
 * —
 * Okay, let’s dive into the two issues you’re having.
 * 1. The Version 2.0.2 update caused the button in my checkout page to disappear
 * This sounds like a javascript error.
    When you go to your checkout page and the
   PayPal buttons aren’t loading, can you please open the browser console and paste
   any Javascript errors you find here?
 * If there are no errors can you please send me a link to your store so that I 
   can take a look at which JS files are being loaded on your page. There could 
   be a conflict coming from another PayPal JS file.
 * 2. When clicking “Agree & Connect” it just spins forever and then errors out.
   It continues to just say “We’re sorry, something went wrong.”
 * Hmm, this is odd. I have just disconnected and reconnected my own store and was
   unable to replicate this issue. After I clicked “Agree and continue”, I was taken
   to the page which confirms the connection was successful and a link to redirect
   me back to the store.
 * It sounds like there was a possible issue on PayPal’s side with setting up a 
   connection.
 * Have you tried again recently?
 * —
 * Do you have a staging/test site available that you can activate the latest 2.0.2
   to troubleshoot the errors without continuing to losing customers?
 *  [Joey – a11n](https://wordpress.org/support/users/jricketts4/)
 * (@jricketts4)
 * [5 years, 12 months ago](https://wordpress.org/support/topic/button-missing-api-wont-connect/#post-12938149)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.
 * – Joey

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Payment Button Missing & API Won’t Connect’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/woocommerce-gateway-paypal-express-
   checkout_b298d1.svg)
 * [WooCommerce PayPal Checkout Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-paypal-express-checkout/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-paypal-express-checkout/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/reviews/)

 * 3 replies
 * 4 participants
 * Last reply from: [Joey – a11n](https://wordpress.org/support/users/jricketts4/)
 * Last activity: [5 years, 12 months ago](https://wordpress.org/support/topic/button-missing-api-wont-connect/#post-12938149)
 * Status: resolved