Title: Cache issue
Last modified: May 2, 2022

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# Cache issue

 *  Resolved [cgrignon](https://wordpress.org/support/users/cgrignon/)
 * (@cgrignon)
 * [4 years ago](https://wordpress.org/support/topic/cache-issue-52/)
 * Hello,
 * I’m getting the “Popup Maker detected an issue with your file system’s ability
   and is unable to create & save cached assets for your popup styling and settings.
   This may lead to suboptimal performance. Please check your filesystem and contact
   your hosting provide to ensure Popup Maker can create and write to cache files.”
   message.
 * I’ve read your Debugging article and completed point 1, 2, 3 and 5 (I don’t have
   access to test point 4), everything appears normal. I’ve seen in other post you
   mention disabling asset caching in Popup maker settings, I’m using Autoptimize,
   should I do that?
 * I’ve also downloaded the error log, let me know if you need it.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcache-issue-52%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Bel](https://wordpress.org/support/users/belimperial/)
 * (@belimperial)
 * [4 years ago](https://wordpress.org/support/topic/cache-issue-52/#post-15617034)
 * Hello [@cgrignon](https://wordpress.org/support/users/cgrignon/)
 * Thank you for reaching out, and we’re sorry you have trouble with creating and
   saving the cached files.
 * We think it is connected to the file permission in your wp-content folder.
 * Could you please reach out to your hosting and ask to check the following:
 * – Firewall settings/ file permission, and exclude the file path [https://yourdomain.com/wp-content/uploads/pum/](https://yourdomain.com/wp-content/uploads/pum/);
   and
    – Check the version of cURL and update it to the latest version
 * We hope that helps. Please let us know how that goes.
 * Thank you.
 *  Thread Starter [cgrignon](https://wordpress.org/support/users/cgrignon/)
 * (@cgrignon)
 * [4 years ago](https://wordpress.org/support/topic/cache-issue-52/#post-15617057)
 * Hi Bel,
 * I just checked with my developer and everything is in order. Should I disable
   asset caching?
 * Thanks
 *  [Maria T](https://wordpress.org/support/users/mariatogonon/)
 * (@mariatogonon)
 * [4 years ago](https://wordpress.org/support/topic/cache-issue-52/#post-15618294)
 * Hi [@cgrignon](https://wordpress.org/support/users/cgrignon/),
 * If you have a caching plugin active on your website then yes, you disable asset
   caching under your **Popup Maker** > **Settings** > **Misc** and then re-check
   the site.
    ​ ​Demo screencast: [https://share.getcloudapp.com/bLukzNZy](https://share.getcloudapp.com/bLukzNZy)
 * If you have question, let us know.
 * Have a great day!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Cache issue’ is closed to new replies.

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 * 3 replies
 * 3 participants
 * Last reply from: [Maria T](https://wordpress.org/support/users/mariatogonon/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/cache-issue-52/#post-15618294)
 * Status: resolved