Cache problems, Theme or plugin?

  • vodkarulez

    (@vodkarulez)


    1 year, 11 months ago

    Hello,

    I hope someone from this great forum will be able to help me.

    We use WordPress 6.5.4 and WooCommerce 8.9.3

    The problem I am going to talk about dates back to older versions and continues to date.

    We have some caching issue because changes we make on the store like changing prices for example are visible to log-in users, but guest users don’t see them.

    The other main issue is that when we sell 1 item with 1 item in stock, the log-in users see the product is correctly out of stock and the add to cart button is changed to notify me when available. For guest users, however, the product still stays seemingly available with an add to cart option unless we open it and then it is now changed to out of stock. However, if we go back to the list of available items – there it stands again with the add to cart button. Once we open it it changes to out of stock and so on ad infinitum. In log-in users there is no such problem.

    To fix the problem I have to log in everywhere to clear all the cache – I do it through cloudflare, through siteground, through the Super Page Cache for Cloudflare plugin. It’s very painful though, really.

    I do clarify that this problem had it’s way before we linked cloudflare to the site.

    I’m doing a summary. If you are a logged-in user – everything on the site happens correctly and on time – prices, availability, etc. If you are a guest user, browsing the site and at that point we sell 2-3 items or change prices on 2-3 items, even if you refresh the browser, those changes are not visible unless we delete all the cache again.

    Thanks in advance to everyone who replied.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter vodkarulez

    (@vodkarulez)

    1 year, 11 months ago

    Even now you can see the problem. On the home page – below the Recent Additions there are 6 items. The last one – Hinderer XM-24 is practically a sold product, but as you can see there is an add to cart button. You have to open to see it is out of stock. This is all visible as a guest user.

    Moderator threadi

    (@threadi)

    1 year, 11 months ago

    I would recommend that you contact the support forum of the caching plugin you are using with the problem: https://ww.wp.xz.cn/support/plugin/wp-cloudflare-page-cache/

    Thread Starter vodkarulez

    (@vodkarulez)

    1 year, 11 months ago

    Thanks. The problem is not in this plugin, because for a year and a half we tried several different ones. The problem is there no matter which cache plugin we use.

    Moderator threadi

    (@threadi)

    1 year, 11 months ago

    Then it could still be the case that you haven’t used one that you have configured correctly. I would therefore recommend contacting the support of the optimization plugin you are currently using.

    Alternatively, you can also do without any optimization plugin. Make sure you really uninstall everything from it – some like to leave remnants, e.g. in the .htaccess file. If the problem still exists, you would have to rule out other influences. E.g. server-side caching (via nginx proxy or litespeed or or… there are many possibilities here). Deactivating all plugins except WooCommerce could also be worth a test.

Viewing 4 replies - 1 through 4 (of 4 total)

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