Can break your Admin interface

Update January 2, 2025 – As noted below, while service was interrupted, it only lasted a few hours until all was well again. The plugin author has assured me that the problem has been corrected and that I will not experience the same issue again. Since I do think the plugin deserves five stars, I’ve updated my rating.

I created a beautiful home page slider that would be incredibly difficult with any other tool. The font-end works great. Today, December 5, 2024, I started getting 500 errors when trying to work in the back-end. The front-end works fine, however. I deactivated all plugins and found that it was Depicter that is breaking the site. I uploaded a previous version of the plugin, but it didn’t make a difference. I tried to get into my Depicter account to submit a ticket and find that the Depicter account site is down. Cloudflare reports a 522 error. I suspect that the Depicter plugin checks for a valid license when you open wp-admin. Since their own site is down, it cannot verify. That’s also why, when I deactivated the plugin and provided a reason why, it also didn’t deactivate. Deactivating without providing a reason worked, however. If a license check is the problem, they need to get that fixed fast!

Several hours later… The Depicter Members site is back up, and so is the plugin. I can now activate the Depicter plugin on my site while maintaining full access to the wp admin interface without errors. IMO, it’s totally unacceptable for a plugin to bring down a site because it can’t connect with the author’s site. They need to install a failsafe in the code that permits unhampered access to the back end even if the author site can’t be reached.

• This topic was modified 1 year, 6 months ago by mfrie01.
• This topic was modified 1 year, 5 months ago by mfrie01. Reason: Assurance by author that problem will not reoccur