Can not clear data as admin

Hi @jeykeysyn,

I just tested the Clear All Data button on a fresh WordPress install (and on a Multisite one too) and it worked normally for me. Are you sure your user account has the manage_options capability assigned to it?

If you’re not using a role-customizer-kind-of-plugin but the regular user management screen to manage your user accounts then your admin account should have that capability already.

To rule out that it’s not a problem with your user account, please create a new administrator account (Users > Add New) and give it another try. If you still can’t clear WPP’s data with the new admin account, please share the exact error message you’re seeing so I can have a look.

Also:

• WordPress version?
• Plugin version?
• Active plugins?

How odd. Do you have a staging/dev version of your website by any chance? There are some things I’d like you to try which involve messing around with code (not that it’ll break anything but better safe than sorry.)

Yeah, about that, moderators can get a bit cranky (for good reasons though) when people request/offer access credentials here in the forums (see Forum Guidelines – The Bad Stuff).

Try this:

1. Assuming you haven’t done so already, please enable the debug log.
2. Go to Plugins > Plugin Editor, then pick the WordPress Popular Posts plugin using the dropdown to your right to edit it.
3. Click on src/Admin/Admin.php to open the file.
4. In the clear_data() function (around line 1058) add the following right before the if condition:

   $debug = array(
       'can_manage_options' => current_user_can('manage_options'),
       'token' => $token,
       'clear' => $clear,
       'key' => $key
   );
   error_log(print_r($debug, true));

   It should look something like this:

   $token = $_POST['token'];
   $clear = isset($_POST['clear']) ? $_POST['clear'] : null;
   $key = get_option("wpp_rand");
   
   $debug = array(
       'can_manage_options' => current_user_can('manage_options'),
       'token' => $token,
       'clear' => $clear,
       'key' => $key
   );
   error_log(print_r($debug, true));

5. Click on the Update File button to save changes.
6. Go to Settings > WordPress Popular Posts > Tools and click on the Clear All Data button.
7. Share the contents of your /wp-content/debug.log file (use pastebin.com for this, please).