Title: Cannot acces library Last modified: May 7, 2023 --- # Cannot acces library * [basbuis](https://wordpress.org/support/users/basbuis/) * (@basbuis) * [3 years, 1 month ago](https://wordpress.org/support/topic/cannot-acces-library/) * What ever I do: - switch browser (safari to chrome) - refresh - empty cache - disable all other plugins * I cannot acces the library. All I get is “Error, unable to acces… etc. ” Sync with cloud doesn’t help/ Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Contributor [Gilbert Hernandez](https://wordpress.org/support/users/ghernkadence/) * (@ghernkadence) * [3 years, 1 month ago](https://wordpress.org/support/topic/cannot-acces-library/#post-16719808) * Hello, * Do you have screenshots of the error? Also, do you have console errors in the developer tools? Do you have debug logs available that show PHP or server errors? * Thread Starter [basbuis](https://wordpress.org/support/users/basbuis/) * (@basbuis) * [3 years, 1 month ago](https://wordpress.org/support/topic/cannot-acces-library/#post-16719939) * 2a06:2ec0:1::130 – – [08/May/2023:15:49:41 +0200] “POST /wp-cron.php?doing_wp_cron =1683553781.0331649780273437500000 HTTP/1.1” 200 359 “-” “WordPress/6.2; [https://test.foundation-register.nl”](https://test.foundation-register.nl”); 77.224.227.237 – – [08/May/2023:15:49:39 +0200] “POST /wp-admin/admin-ajax.php HTTP/1.1” 200 750 “[https://test.foundation-register.nl/wp-admin/post.php?post=1021&action=edit”](https://test.foundation-register.nl/wp-admin/post.php?post=1021&action=edit”);“ Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.3 Safari/605.1.15”2a06:2ec0:1::130 – – [08/May/2023:15: 49:41 +0200] “POST /wp-cron.php?doing_wp_cron=1683553781.6061000823974609375000 HTTP/1.1” 200 359 “-” “WordPress/6.2; [https://test.foundation-register.nl”](https://test.foundation-register.nl”); 77.224.227.237 – – [08/May/2023:15:49:41 +0200] “POST /wp-admin/admin-ajax.php HTTP/1.1” 200 685 “[https://test.foundation-register.nl/wp-admin/post.php?post=1021&action=edit”](https://test.foundation-register.nl/wp-admin/post.php?post=1021&action=edit”);“ Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.3 Safari/605.1.15” * ![](https://i0.wp.com/test.foundation-register.nl/wp-content/uploads/2023/05/ Vimexx-unable-to-acces-library.png?ssl=1) * Thread Starter [basbuis](https://wordpress.org/support/users/basbuis/) * (@basbuis) * [3 years, 1 month ago](https://wordpress.org/support/topic/cannot-acces-library/#post-16723182) * Do you already have an idea what it could be? I mean, we bought the premium version yesterday with the hope it would help, but there is no difference. * [hannah](https://wordpress.org/support/users/hannahritner/) * (@hannahritner) * [3 years, 1 month ago](https://wordpress.org/support/topic/cannot-acces-library/#post-16724458) * Hi [@basbuis](https://wordpress.org/support/users/basbuis/), * Sorry to hear this! Do you know what version of PHP your running? And also your php memory settings? It’s possible that these need to be increased. I suggest reaching out to your host about this. Let us know if there’s no change. * Kindly, * Hannah * Thread Starter [basbuis](https://wordpress.org/support/users/basbuis/) * (@basbuis) * [3 years, 1 month ago](https://wordpress.org/support/topic/cannot-acces-library/#post-16724484) * Received also an error message from wordpress: * ```wp-block-code ERROR WordPress versie 6.2 Active theme: Kadence (versie 1.1.36) Plugin: Kadence Blocks - PRO Extension (versie 1.7.29) PHP versie 8.1.14 Error details =========== Een error of type E_ERROR caused by rule 1788 of file home/u84642p85658/domains/foundation-reg...-frontend.php. Foutmelding: Uncaught TypeError: Unsupported operand types: string / string in /home/u84642p85658/domains/foundation-reg...tend.php:1788 Stack trace: #0 /home/u84642p85658/domains/foundation-reg...-frontend.php(565): Kadence_Blocks_Pro_Frontend->blocks_video_popup_array() #1 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-includes/class-wp-block.php(258): Kadence_Blocks_Pro_Frontend->render_video_popup_block() #2 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-includes/class-wp-block.php(244): WP_Block->render() #3 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-includes/class-wp-block.php(244): WP_Block->render() #4 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-includes/blocks.php(1051): WP_Block->render() #5 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-includes/blocks.php(1089): render_block() #6 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-includes/class-wp-hook.php(308): do_blocks() #7 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters() #8 /home/u84642p85658/domains/foundation-reg...ass-links.php(167): apply_filters() #9 /home/u84642p85658/domains/foundation-reg...ass-links.php(59): RankMath\Links\Links->process() #10 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-includes/class-wp-hook.php(310): RankMath\Links\Links->save_post() #11 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() #12 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #13 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-includes/post.php(4715): do_action() #14 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-includes/post.php(4817): wp_insert_post() #15 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-admin/includes/post.php(439): wp_update_post() #16 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-admin/post.php(227): edit_post() #17 {main}  thrown ``` * [hannah](https://wordpress.org/support/users/hannahritner/) * (@hannahritner) * [3 years, 1 month ago](https://wordpress.org/support/topic/cannot-acces-library/#post-16726714) * Hey, * I’m not getting any of these errors on my test sites. I suggest deactivating your plugins to test if there is a conflict there. Let us know if there’s no change. * Kindly, * Hannah * Thread Starter [basbuis](https://wordpress.org/support/users/basbuis/) * (@basbuis) * [3 years, 1 month ago](https://wordpress.org/support/topic/cannot-acces-library/#post-16726750) * I tried: - Deactivating all plugins - Re-installed wp - Different themes * Only one item helped a bit: with deactivating geodirectory the library works  _sometimes._ * Plugin Contributor [Gilbert Hernandez](https://wordpress.org/support/users/ghernkadence/) * (@ghernkadence) * [3 years, 1 month ago](https://wordpress.org/support/topic/cannot-acces-library/#post-16727481) * Hello, * Please, follow the steps in our [troubleshooting ](https://www.kadencewp.com/blog/how-to-troubleshoot-your-website/) article, including clearing your cache and checking for plugin conflicts. In particular, could you check if the problem occurs with RankMath disabled? Please use the Health Check & Troubleshooting plugin for the troubleshooting mode, and check if the problem occurs when you disable all plugins except for the Kadence Blocks plugins. * Thread Starter [basbuis](https://wordpress.org/support/users/basbuis/) * (@basbuis) * [3 years, 1 month ago](https://wordpress.org/support/topic/cannot-acces-library/#post-16727948) * **Issue Kadence+ Geodirectory** * **The beginning:** * 3 sites. * 1) no issue with Geodirectory and KadenceBlocks (wp builder) * 2) big issue with Geodirectory and KadenceBlocks (wp builder) * 3) big issue with Geodirectory and KadenceBlocks (wp builder) * Not possible to acces the Kadence library (when editing a page) * Als importing a reusable block crashes lots of times with site 2+3 * This is very, very strange. - Alle 3 sites same hosting (site #3 just installed for this issue, all fresh) - Site 1 = main account, site 2+3 are sub.domain sites - All other plugins removed - Tried with several themes, now Kadence theme (all the same issue) - Cache emptied and disabled - Site Health plugin: everything good. * **_Geodirectory and KadenceBlocks should really be able to work together._** * **Hosting details** - Memory 2GB - WP 6.1  (tried 6.2 also, no difference) - PHP 8 (tried 8.1 also, no difference) - Health Check: GOOD - Compatibility issues: NO * **Test site (1):** * **Geodirectory plugin active** - Acces to library does not work (that means after switching theme, closing all other plugins, new WP core install, cache emptied, cache disabled, switching theme etc. - 1 out of 200 times when I try to acces for example the hero section it works. When I download ‘Hero 5’ only the wireframe is imported. * **Geodirectory plugin disabled** - Ayecode, UsersWP and WP Easy Updates still active (!) - Acces to library does work; only 1 or 2 attempts with ’only Sync with cloud’ are needed.  - Lay-out Hero 5 imports completely, including images. * **Geodirectory removed (ftp) and re-installed** - Acces to library does not work  - Same as before, ’only Sync with cloud’ message. * **Nederlof Foundation site (2):** * **Geodirectory plugin active** - Acces to library does work; only 1 or 2 attempts with ’only Sync with cloud’ are needed.  * **Geodirectory plugin disabled** - Not necessary, no change. * **Dev. site (3):** * **We just setup a completely fresh site, all new, just to test this.** * **Geodirectory plugin active** - Acces to library does not work (that means after switching theme, closing all other plugins, new WP core install, cache emptied, cache disabled, switching theme etc. - 1 out of 200 times when I try to acces for example the hero section it works. * **Geodirectory plugin disabled** - Ayecode, UsersWP and WP Easy Updates active (!) - Acces to library does work; only 1 or 2 attempts with ’only Sync with cloud’ are needed.  - Lay-out Hero 5 imports completely, including images. * Plugin Contributor [Gilbert Hernandez](https://wordpress.org/support/users/ghernkadence/) * (@ghernkadence) * [3 years, 1 month ago](https://wordpress.org/support/topic/cannot-acces-library/#post-16729994) * Hello, * I found your support ticket through Kadence support. I wanted to let you know we can continue troubleshooting that way. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Cannot acces library’ is closed to new replies. * ![](https://ps.w.org/kadence-blocks/assets/icon-256x256.png?rev=3178382) * [Kadence Blocks — Page Builder Toolkit for Gutenberg Editor](https://wordpress.org/plugins/kadence-blocks/) * [Frequently Asked Questions](https://wordpress.org/plugins/kadence-blocks/#faq) * [Support Threads](https://wordpress.org/support/plugin/kadence-blocks/) * [Active Topics](https://wordpress.org/support/plugin/kadence-blocks/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/kadence-blocks/unresolved/) * [Reviews](https://wordpress.org/support/plugin/kadence-blocks/reviews/) * 11 replies * 3 participants * Last reply from: [Gilbert Hernandez](https://wordpress.org/support/users/ghernkadence/) * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/cannot-acces-library/#post-16729994) * Status: not resolved