Title: Cannot access email settings
Last modified: June 27, 2022

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# Cannot access email settings

 *  Resolved [ozviewer](https://wordpress.org/support/users/ozviewer/)
 * (@ozviewer)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/cannot-access-email-settings/)
 * I have been using AST for years. Some time after June 1, 2022, emails that should
   be sent when ‘Updated tracking’ is made are no longer sent. In fact, if I change
   the order status to ‘Updated tracking’, I get a WP critical error message and
   warning email. However, WP site health shows nothing wrong and the site is otherwise
   operating normally.
 * All other WP emails are sent. I went to Settings/Fulfillement to check the email
   settings (cogwheel) [https://i.postimg.cc/R0nwK1nH/AST-screenshot.png](https://i.postimg.cc/R0nwK1nH/AST-screenshot.png).
   The link for the cogwheel is **mywebsite.com/wp-admin/admin.php?page=woocommerce-
   advanced-shipment-tracking&tab=settings**, but if I click this link nothing happens.
   My email provider is Send in Blue and all other emails are being sent.
 * I would be grateful for any advice on how to fix this.
    -  This topic was modified 3 years, 11 months ago by [ozviewer](https://wordpress.org/support/users/ozviewer/).
    -  This topic was modified 3 years, 11 months ago by [ozviewer](https://wordpress.org/support/users/ozviewer/).
    -  This topic was modified 3 years, 11 months ago by [ozviewer](https://wordpress.org/support/users/ozviewer/).
    -  This topic was modified 3 years, 11 months ago by [ozviewer](https://wordpress.org/support/users/ozviewer/).
    -  This topic was modified 3 years, 11 months ago by [ozviewer](https://wordpress.org/support/users/ozviewer/).
    -  This topic was modified 3 years, 11 months ago by [ozviewer](https://wordpress.org/support/users/ozviewer/).

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Zorem](https://wordpress.org/support/users/zorem/)
 * (@zorem)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/cannot-access-email-settings/#post-15773107)
 * Hi, [@ozviewer](https://wordpress.org/support/users/ozviewer/),
 * We just released the latest version of the plugin and fixed the issue with the‘
   Updated Tracking’ email. Please update with the latest version of the plugin 
   and check the email.
 * Thanks,
 *  Thread Starter [ozviewer](https://wordpress.org/support/users/ozviewer/)
 * (@ozviewer)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/cannot-access-email-settings/#post-15773311)
 * Zorem,
    Many thanks for the upate, Updated Tracking emails are now being sent.
   However I still cannot access the settings in Settings/Fulfillement. This is 
   not a high priority but I thought I should mention it. Thanks again, Ozviewer
 *  Plugin Author [Zorem](https://wordpress.org/support/users/zorem/)
 * (@zorem)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/cannot-access-email-settings/#post-15773408)
 * Hi, [@ozviewer](https://wordpress.org/support/users/ozviewer/),
    We removed the
   Updated Tracking email customizer from the plugin. Thanks
 *  Thread Starter [ozviewer](https://wordpress.org/support/users/ozviewer/)
 * (@ozviewer)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/cannot-access-email-settings/#post-15775931)
 * That explains why I can’t open the settings. 😁 Perhaps you could remove the 
   cogwheel in a future update?
    Oz
 *  Plugin Author [Zorem](https://wordpress.org/support/users/zorem/)
 * (@zorem)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/cannot-access-email-settings/#post-15776374)
 * Yes, we will remove it in the next version.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Cannot access email settings’ is closed to new replies.

 * ![](https://ps.w.org/woo-advanced-shipment-tracking/assets/icon-256x256.png?rev
   =2166296)
 * [Advanced Shipment Tracking for WooCommerce](https://wordpress.org/plugins/woo-advanced-shipment-tracking/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-advanced-shipment-tracking/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/reviews/)

## Tags

 * [critical error](https://wordpress.org/support/topic-tag/critical-error/)
 * [email settings](https://wordpress.org/support/topic-tag/email-settings/)

 * 5 replies
 * 2 participants
 * Last reply from: [Zorem](https://wordpress.org/support/users/zorem/)
 * Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/cannot-access-email-settings/#post-15776374)
 * Status: resolved