Title: Cannot Access Forms via WordPress Dashboard Last modified: August 28, 2024 --- # Cannot Access Forms via WordPress Dashboard * Resolved [memeyselfandi](https://wordpress.org/support/users/memeyselfandi/) * (@memeyselfandi) * [1 year, 9 months ago](https://wordpress.org/support/topic/cannot-access-forms-via-wordpress-dashboard/) * I am unable to access or view any forms via the wordpress dashboard, WPForms- >All Forms. But, there ARE functioning WPForms forms created and embedded on several pages, which I can access from the theme/block editor (Avila Advanced Layout Builder). But, from Forms Overview, I get “Hi there! It looks like you haven’t created any forms yet.” I was asked to help with an SMTP problem (which was fixed), but am thrown by the fact that their forms are not available from the dashboard, including the ability to see all forms and where they are used. They are using the Enfold Theme. All plugins are up to date. (Just a volunteer helping out a friend with their site.) Thx. - This topic was modified 1 year, 9 months ago by [memeyselfandi](https://wordpress.org/support/users/memeyselfandi/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-access-forms-via-wordpress-dashboard%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Support [Ralden Souza](https://wordpress.org/support/users/rsouzaam/) * (@rsouzaam) * [1 year, 9 months ago](https://wordpress.org/support/topic/cannot-access-forms-via-wordpress-dashboard/#post-17984870) * Hi [@memeyselfandi](https://wordpress.org/support/users/memeyselfandi/), * Thank you for reaching out! I’m sorry to hear that the form isn’t displaying on the Forms Overview page. * When you get the chance, could you please try using the steps in WPBeginner’s detailed guide on [troubleshooting WordPress](https://www.wpbeginner.com/beginners-guide/beginners-guide-to-troubleshooting-wordpress-errors-step-by-step/) to see if it helps resolve the issue? * In case the issue continues after following the steps in that guide, please share the details from **WPForms > Tools > System Info** ([screenshot](https://a.supportally.com/i/pYiTDC)). This information may help us to reproduce the issue and understand the issue you’re experiencing. * Thanks! * Thread Starter [memeyselfandi](https://wordpress.org/support/users/memeyselfandi/) * (@memeyselfandi) * [1 year, 9 months ago](https://wordpress.org/support/topic/cannot-access-forms-via-wordpress-dashboard/#post-17987622) * Sorry for the delay. I needed to get a staging environment set up. I tried the troubleshooting steps in the link provided, including deactivating all plugins, clearing caches, switching themes. Even deleted and reinstalled wp forms. Same issue. The forms are available via individual pages, but no central listing appears. When one goes to wp forms from the dashboard, it says to ‘create your first form.’ Here is the system info from the LIVE site. * ```wp-block-code ### Begin System Info ### ``` * — WPForms Info * Lite: Feb 22, 2020 at 7:08pm (GMT) Lite Connect: Backup is not enabled * — Site Info * Site URL: Home URL: Multisite: No * — WordPress Configuration * Version: 6.6.1 Language: en_USUser Language: en_USPermalink Structure: /%year%/% monthnum%/%day%/%postname%/Active Theme: Enfold Child 1.0Show On Front: postsABSPATH:/ home/dh_bqntag/sylvester4schoolboard.com/Table Prefix: Length: 10 Status: AcceptableWP_DEBUG: DisabledWPFORMS_DEBUG: Not setMemory Limit: 40MRegistered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completedRevisions: Limited to 10 * — WordPress Uploads/Constants * WP_CONTENT_DIR: /home/dh_bqntag/sylvester4schoolboard.com/wp-content WP_CONTENT_URL: wp_uploads_dir() path: /home/dh_bqntag/sylvester4schoolboard.com/wp-content/uploads/ 2024/09wp_uploads_dir() url:wp_uploads_dir() basedir: /home/dh_bqntag/sylvester4schoolboard. com/wp-content/uploadswp_uploads_dir() baseurl: * — WordPress Active Plugins * All-in-One WP Migration: 7.86 DreamHost Panel Login: 1.0.0UpdraftPlus – Backup/ Restore: 1.24.4Wordfence Security: 7.11.7WPForms Lite: 1.9.0.4WP Mail SMTP: 4.1.1WP Super Cache: 1.12.4Yoast SEO: 23.3 * — WordPress Inactive Plugins * — Webserver Configuration * PHP Version: 8.1.28 MySQL Version: 8.0.28Webserver Info: Apache * — PHP Configuration * Memory Limit: 256M Upload Max Size: 512MPost Max Size: 512MUpload Max Filesize: 512MTime Limit: -1Max Input Vars: 3000Display Errors: N/A * — PHP Extensions * cURL: Supported fsockopen: SupportedSOAP Client: InstalledSuhosin: Not Installed * — Session Configuration * Session: Disabled End System Info ### * Plugin Support [Ralden Souza](https://wordpress.org/support/users/rsouzaam/) * (@rsouzaam) * [1 year, 9 months ago](https://wordpress.org/support/topic/cannot-access-forms-via-wordpress-dashboard/#post-17989257) * Hi [@memeyselfandi](https://wordpress.org/support/users/memeyselfandi/), * Thank you for all the details! * Since you’ve disabled all the plugins and changed the theme, but the issue still persists, it’s likely related to your server settings, such as security settings or mod_security. * Could you please share a screenshot of the Forms Overview page with the **Console** open? Here is [a screenshot](https://a.supportally.com/i/I78iXw) as a reference. * Also, please enable debugging in WordPress and follow these steps: 1. Go to the Forms Overview page to reproduce the issue. 2. After that, check the debug logs and share the most recent logs after accessing the Forms Overview page. * If it helps, we have a [guide here](https://wpforms.com/developers/how-to-enable-debugging-in-wordpress/) on how to enable debugging in WordPress. * Thanks! * Thread Starter [memeyselfandi](https://wordpress.org/support/users/memeyselfandi/) * (@memeyselfandi) * [1 year, 9 months ago](https://wordpress.org/support/topic/cannot-access-forms-via-wordpress-dashboard/#post-17990580) * Thank you. I have followed your instructions and am attaching the requested info. But, with my limited knowledge, I do not see anything that would affect the WP Form overview. I do see some warnings that I believe are related to the enfold theme and the avia editor. One other thing I have tried on the staging locations, I added a new form, which does display correctly from the dashboard. The “old” forms, however, still do not appear. Again, the forms are there on our site and actively working via the pages in which they appear. Is this possibly a database entry/record issue? Thanks again for your assistance. Here is the info requested from the last instructions: * Full Debug Log, including after opening WP Forms overview: * [02-Sep-2024 19:55:59 UTC] PHP Warning: Undefined array key 1 in /home/dh_28rhyp/ stagingXXXXXXXXXXXXXXXXXXXXX.dreamhosters.com/wp-content/themes/enfold/framework/ php/widgets/widget-classes/class-avia-instagram.php on line 739 [02-Sep-2024 19:55:59 UTC] PHP Deprecated: explode(): Passing null to parameter #2 ($string) of type string is deprecated in /home/dh_28rhyp/stagingXXXXXXXXXXXXXXXXXXXXX. dreamhosters.com/wp-content/themes/enfold/framework/php/widgets/widget-classes/ class-avia-instagram.php on line 739 * > [View post on imgur.com](https://imgur.com/a/O2xWZed) * Plugin Support [Ralden Souza](https://wordpress.org/support/users/rsouzaam/) * (@rsouzaam) * [1 year, 9 months ago](https://wordpress.org/support/topic/cannot-access-forms-via-wordpress-dashboard/#post-17995226) * Hi [@memeyselfandi](https://wordpress.org/support/users/memeyselfandi/), * Thank you for sharing all those details! * Based on the information from the Console on the Forms Overview page and the logs, I don’t see anything directly related to the issue. * I agree that the problem might be linked to the database. I recommend looking for your forms in the `_posts` table and checking the `post_status` from there. * For your reference, I recorded [this screencast](https://a.supportally.com/v/JDvXzA). * If the issue continues, I’ll need a video showing each field in a form within the `_posts` table. * Also, if no new row is being generated in the `_posts` table after creating a new form, please reach out to your hosting provider to check on this issue. * I really hope this helps! * Plugin Support [Shawon Chowdhury](https://wordpress.org/support/users/shawon001/) * (@shawon001) * [1 year, 9 months ago](https://wordpress.org/support/topic/cannot-access-forms-via-wordpress-dashboard/#post-18004135) * Hi [@memeyselfandi](https://wordpress.org/support/users/memeyselfandi/) , * We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation. * Thanks! Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Cannot Access Forms via WordPress Dashboard’ is closed to new replies. * ![](https://ps.w.org/wpforms-lite/assets/icon.svg?rev=3254748) * [WPForms - Easy Form Builder for WordPress - Contact Forms, Payment Forms, Surveys, & More](https://wordpress.org/plugins/wpforms-lite/) * [Frequently Asked Questions](https://wordpress.org/plugins/wpforms-lite/#faq) * [Support Threads](https://wordpress.org/support/plugin/wpforms-lite/) * [Active Topics](https://wordpress.org/support/plugin/wpforms-lite/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wpforms-lite/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wpforms-lite/reviews/) * 6 replies * 3 participants * Last reply from: [Shawon Chowdhury](https://wordpress.org/support/users/shawon001/) * Last activity: [1 year, 9 months ago](https://wordpress.org/support/topic/cannot-access-forms-via-wordpress-dashboard/#post-18004135) * Status: resolved