Title: Cannot access settings
Last modified: September 4, 2019

---

# Cannot access settings

 *  [jimlaabsmusicstore](https://wordpress.org/support/users/jimlaabsmusicstore/)
 * (@jimlaabsmusicstore)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/cannot-access-settings-11/)
 * Hello,
    Recently I was working with Google’s implementation team to enhance our
   tracking data for our ads. They advised me to get your plugin with how our sites
   are currently built. We first tried to access the settings on our site [https://worldsfinestpianos.com/](https://worldsfinestpianos.com/)
   only to see “Sorry you are not allowed to access this page”. After uninstalling
   the plugin, clearing browser cache and cookies we tried again. Same result. We
   then tried on our second site, [https://jimlaabsmusicstore.com](https://jimlaabsmusicstore.com)
   and the same thing happened. I have checked my theme and store plugin (wpeasycart)
   for any analytics information as well since the team member from Google I was
   working with mentioned that data was being sent twice. Could you please advise
   me as to why I am unable to access the plugin settings on either site?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-access-settings-11%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

The topic ‘Cannot access settings’ is closed to new replies.

 * ![](https://ps.w.org/enhanced-e-commerce-for-woocommerce-store/assets/icon-256x256.
   gif?rev=2708061)
 * [Conversios: Google Analytics (GA4), Google Ads, Conversion and Analytics Tracking for Multi-Channels](https://wordpress.org/plugins/enhanced-e-commerce-for-woocommerce-store/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/enhanced-e-commerce-for-woocommerce-store/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/enhanced-e-commerce-for-woocommerce-store/)
 * [Active Topics](https://wordpress.org/support/plugin/enhanced-e-commerce-for-woocommerce-store/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/enhanced-e-commerce-for-woocommerce-store/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/enhanced-e-commerce-for-woocommerce-store/reviews/)

## Tags

 * [Ecommerce](https://wordpress.org/support/topic-tag/ecommerce/)
 * [settings](https://wordpress.org/support/topic-tag/settings/)
 * [tracking](https://wordpress.org/support/topic-tag/tracking/)

 * 0 replies
 * 1 participant
 * Last reply from: [jimlaabsmusicstore](https://wordpress.org/support/users/jimlaabsmusicstore/)
 * Last activity: [6 years, 9 months ago](https://wordpress.org/support/topic/cannot-access-settings-11/)
 * Status: not resolved