Title: Cannot access settings
Last modified: August 22, 2016

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# Cannot access settings

 *  Resolved [dbinbrea](https://wordpress.org/support/users/dbinbrea/)
 * (@dbinbrea)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/cannot-access-settings-2/)
 * I want to update my site to 4.0 but thought I’d do a quick backup first. I installed
   UpdraftBackup Plus via the Plugins>Add New and it installed/activated properly.
   However, when I click on the settings (either via the Settings menu or via Plugins
   listing), the browser just hangs. I have waited up to 5 minutes but nothing happens.
   I deactivated and deleted the plugin and installed it via FTP but had the same
   result. There is no log file in the /wp-content/plugins/updraftplus folder.
 * I would like to use this plugin but at this point I’m stymied! I can provide 
   a WordPress debug log if you think that would help but are there other things
   to try first?
 * Dave
 * [https://wordpress.org/plugins/updraftplus/](https://wordpress.org/plugins/updraftplus/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/cannot-access-settings-2/#post-5271468)
 * Hi dbinbrea,
 * That sounds like it would be a web hosting issue – when pages just hang, that
   suggests there’s something in between your webserver and your PC that’s acting
   as a proxy, and filtering the page. Whatever it is, it needs someone who is on
   the same network link to be able to look at it. If you ask your web hosting company
   if they can load the page, and if not to investigate, then that should be a good
   way forward.
 * Best wishes,
    David

Viewing 1 replies (of 1 total)

The topic ‘Cannot access settings’ is closed to new replies.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/updraftplus/)
 * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/cannot-access-settings-2/#post-5271468)
 * Status: resolved