Title: cannot access website: Reset 2 factor authenticator
Last modified: January 26, 2024

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# cannot access website: Reset 2 factor authenticator

 *  [nikki2020](https://wordpress.org/support/users/nikki2020/)
 * (@nikki2020)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/cannot-access-website-reset-2-factor-authenticator/)
 * I cannot access my website! I bought a new phone and sold the old phone with 
   my 2FA on it for WordPress. I installed 2FA on my new phone but you need a security
   code to couple it, which I did not save. I contacted the 2FA provider and they
   say I can only reset it via WordPress.
    - I didn’t buy anything on WordPress so I don’t have payment proof.
    - I don’t have the email anymore that was first send to activate my site (over
      4 years ago).
    -  I can prove its me via my passport, and the website is full of photos of 
      me. I can’t find where I can contact WordPress to help me reset my 2FA? Please
      help

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [tamarazambrana](https://wordpress.org/support/users/tamarazambrana/)
 * (@tamarazambrana)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/cannot-access-website-reset-2-factor-authenticator/#post-17374760)
 * Hi [@nikki2020](https://wordpress.org/support/users/nikki2020/)! I think your
   question is not for wordpress.org but for wordpress.com/support/contact/
 *  Thread Starter [nikki2020](https://wordpress.org/support/users/nikki2020/)
 * (@nikki2020)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/cannot-access-website-reset-2-factor-authenticator/#post-17374801)
 * Hi [@tamarazambrana](https://wordpress.org/support/users/tamarazambrana/) I cannot
   contact WordPress there. If I click on I have a problem with my self hosted WordPress
   site it redirects me to this page WordPress.org. Do you have an idea what I should
   do?
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/cannot-access-website-reset-2-factor-authenticator/#post-17376815)
 * [@tamarazambrana](https://wordpress.org/support/users/tamarazambrana/) There 
   are multiple 2FA plugins available, so without knowing the site URL, it’s hard
   to make that distinction.
 * [@nikki2020](https://wordpress.org/support/users/nikki2020/) Assuming from that
   reply that you have a self-hosted WordPress site, access your server via [SFTP or FTP](https://wordpress.org/support/article/ftp-clients/),
   or a file manager in your hosting account’s control panel (consult your hosting
   provider’s documentation for specifics on these), navigate to /wp-content/plugins/
   and delete the plugin offering the 2FA functionality.
 * That will allow you to login again, and you’ll be able to re-install and reconfigure
   your 2FA plugin of choice.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘cannot access website: Reset 2 factor authenticator’ is closed to new
replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 3 participants
 * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/)
 * Last activity: [2 years, 4 months ago](https://wordpress.org/support/topic/cannot-access-website-reset-2-factor-authenticator/#post-17376815)
 * Status: not resolved

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