Title: Cannot access wordpress website dashboard after using reset plugin
Last modified: April 15, 2021

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# Cannot access wordpress website dashboard after using reset plugin

 *  [aagiajay](https://wordpress.org/support/users/aagiajay/)
 * (@aagiajay)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/cannot-access-wordpress-website-dashboard-after-using-reset-plugin/)
 * I develop an e-commerce website with wordpress and is hosted in godaddy. After
   reset, login to my website but dashboard cannot be accessed. I have backup of
   my site but it can be restored only go to dashboard. I tried a solution to deactivate
   plugins via ftp but it will not work on that. Please suggest any other solution
   to access dashboard and all. Waiting for your valuable reply.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-access-wordpress-website-dashboard-after-using-reset-plugin%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [George Appiah](https://wordpress.org/support/users/gappiah/)
 * (@gappiah)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/cannot-access-wordpress-website-dashboard-after-using-reset-plugin/#post-14324189)
 * > After reset, login to my website but dashboard cannot be accessed.
 * When you login to a fresh WordPress site, you’re supposed to be taken to the 
   dashboard. But you say you can “login”… yet your “dashboard cannot be accessed”.
 * Can you please provide some more details? What happens after you log in? Where
   are you taken to, if not to the dashboard? Is there any error message? Can you
   share a screenshot?
 *  [lisa](https://wordpress.org/support/users/contentiskey/)
 * (@contentiskey)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/cannot-access-wordpress-website-dashboard-after-using-reset-plugin/#post-14324209)
 * Can you clarify what this means “after reset”?
 * If you have a complete backup of your website, maybe the support team at GoDaddy
   can assist with alternative way to fix the files and database.
 * How did you try to deactivate plugins via FTP?
 *  Thread Starter [aagiajay](https://wordpress.org/support/users/aagiajay/)
 * (@aagiajay)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/cannot-access-wordpress-website-dashboard-after-using-reset-plugin/#post-14332919)
 * [@george](https://wordpress.org/support/users/george/) Appiah
    Thank you for 
   your reply and have one screenshot. After login view only username and log out
   option. Edit profile is missing and also in the left side website name is there
   missing dashboard dropdown but wordpress.org dropdown is there. Can you please
   give your mail-id I will send it to you. Please suggest a solution for this issue.
   Thanks and Regards Aagi Ajay [email redacted]
    -  This reply was modified 5 years, 1 month ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/).
 *  Thread Starter [aagiajay](https://wordpress.org/support/users/aagiajay/)
 * (@aagiajay)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/cannot-access-wordpress-website-dashboard-after-using-reset-plugin/#post-14332929)
 * [@lisa](https://wordpress.org/support/users/lisa/)
    Thank you for your reply.
   I try to disable the plugins manually using FTP. I will try to contact the support
   team at Godaddy and thanks for that solution. Thanks and Regards Aagi Ajay

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Cannot access wordpress website dashboard after using reset plugin’ is
closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 3 participants
 * Last reply from: [aagiajay](https://wordpress.org/support/users/aagiajay/)
 * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/cannot-access-wordpress-website-dashboard-after-using-reset-plugin/#post-14332929)
 * Status: not resolved

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