Title: Cannot access wp-admin
Last modified: July 31, 2025

---

# Cannot access wp-admin

 *  [brandonjohnsondev](https://wordpress.org/support/users/brandonjohnsondev/)
 * (@brandonjohnsondev)
 * [10 months ago](https://wordpress.org/support/topic/cannot-access-wp-admin-52/)
 * Hi there,
 * I updated the theme on my site and now for some reason am unable to access wp-
   admin. The site still loads, but when I attempt to access wp-admin it takes me
   to a white page and gives the error below. Any ideas? I’d be okay to remove the
   theme if there is a way to do so.
 * There has been a critical error on this website. Please check your site admin
   email inbox for instructions. If you continue to have problems, please try the
   [support forums](https://wordpress.org/support/forums/).
 * [Learn more about troubleshooting WordPress.](https://wordpress.org/documentation/article/faq-troubleshooting/)
 * Thanks for your help!
 * (By the way, I’ve checked my admin email address and no such response email was
   ever sent.)
    -  This topic was modified 10 months ago by [brandonjohnsondev](https://wordpress.org/support/users/brandonjohnsondev/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-access-wp-admin-52%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [10 months ago](https://wordpress.org/support/topic/cannot-access-wp-admin-52/#post-18579949)
 * Errors like this are logged. Check the error log on your server. If you can’t
   find the log, please contact your host.
 * Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/
   debug.log to see if anything gets logged there. [https://wordpress.org/support/article/debugging-in-wordpress/](https://wordpress.org/support/article/debugging-in-wordpress/)
 * You can also try this: Please attempt to disable all plugins, and use one of 
   the default (Twenty*) themes. If the problem goes away, enable them one by one
   to identify the source of your troubles.
 * If you cannot access wp-admin, there are other ways to deactivate plugins:  [https://wordpress.org/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus](https://wordpress.org/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus)
 *  [r1k0](https://wordpress.org/support/users/r1k0/)
 * (@r1k0)
 * [10 months ago](https://wordpress.org/support/topic/cannot-access-wp-admin-52/#post-18579954)
 * Hey [@brandonjohnsondev](https://wordpress.org/support/users/brandonjohnsondev/),
 * Since the error come after updating the theme, you may need to deactivate the
   theme. You need to access your server via [SFTP or FTP](https://wordpress.org/support/article/ftp-clients/),
   or a file manager in your hosting account’s control panel, navigate to `/wp-content/
   themes/` and rename the directory of your currently active theme `astra` to `
   _astra`. This will force the default theme to activate. Then login back into 
   the dashboard.
 * If this doesn’t help, try [manually resetting your plugins](https://wordpress.org/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus)(
   no Dashboard access required). If that resolves the issue, reactivate each one
   individually until you find the cause.
 * Additionally, you can contact your hosting provider, and they will help you access
   the error logs. They should help you point out if the problem came from a theme
   or plugin. After that, consider contacting the theme or the plugin support forum
   to fix the issue.
 * Kind Regards,
   Erick
 *  Thread Starter [brandonjohnsondev](https://wordpress.org/support/users/brandonjohnsondev/)
 * (@brandonjohnsondev)
 * [10 months ago](https://wordpress.org/support/topic/cannot-access-wp-admin-52/#post-18581609)
 * Hi [@sterndata](https://wordpress.org/support/users/sterndata/) and [@r1k0](https://wordpress.org/support/users/r1k0/),
 * I was able to disable the astra theme in the file manager and it appear to be
   working again. Much appreciated!
 * Brandon

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Cannot access wp-admin’ is closed to new replies.

## Tags

 * [theme errors](https://wordpress.org/support/topic-tag/theme-errors/)
 * [wp-admin not working](https://wordpress.org/support/topic-tag/wp-admin-not-working/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 3 participants
 * Last reply from: [brandonjohnsondev](https://wordpress.org/support/users/brandonjohnsondev/)
 * Last activity: [10 months ago](https://wordpress.org/support/topic/cannot-access-wp-admin-52/#post-18581609)
 * Status: not resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics