Title: Cannot activate Jetpack
Last modified: July 31, 2022

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# Cannot activate Jetpack

 *  Resolved [kristynabodjona](https://wordpress.org/support/users/kristynabodjona/)
 * (@kristynabodjona)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/cannot-activate-jetpack-3/)
 * Hello,
    I deactivated Jetpack as I could not connect woocommerce app from my 
   iphone to the website. However since I deleted the plugin and installed again
   I cannot log in – I deativated all the plugins and checked xmlrpc.php and everything
   works fine. When activating it tells me: an error occured. Could you help me 
   fix the problem? Best regards, Kristyna
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-activate-jetpack-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/)
 * (@lastsplash)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/cannot-activate-jetpack-3/#post-15877830)
 * Hi [@kristynabodjona](https://wordpress.org/support/users/kristynabodjona/) –
 * We’re getting the error: `cURL error 28: Connection timeout after 10000 ms` when
   we test the connection with your site.
 * This is generally related to server performance. I would recommend reaching out
   to your hosting provider to see if they can check the load on your server. It
   may be that your server is overloaded and/or that are requests are being blocked.
 * In the event our requests are being blocked, they will need to allow access from
   our IPs:
 * [https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/](https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/)
 * Please  ask  them  to  allowlist  the  IP  addresses  listed  above.  Note  that
   these  IP  addresses  could  change  (or  more  could  be  added)  at  any  time,
   which  could  break  your  connection  to  Jetpack.  For  this  reason,  we  
   actually  discourage  allowing  specific  IPs,  although  with  some  hosts  
   it  may  be  the  only  option.
 * Let us know what you find out.

Viewing 1 replies (of 1 total)

The topic ‘Cannot activate Jetpack’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

## Tags

 * [activation error](https://wordpress.org/support/topic-tag/activation-error/)

 * 1 reply
 * 2 participants
 * Last reply from: [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/)
 * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/cannot-activate-jetpack-3/#post-15877830)
 * Status: resolved