Title: Cannot activate plugin
Last modified: December 1, 2023

---

# Cannot activate plugin

 *  Resolved [axiom28](https://wordpress.org/support/users/axiom28/)
 * (@axiom28)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/cannot-activate-plugin-77/)
 * Greetings everyone, I have recently been asked to care for a website using this
   plugin. For some reason it has both the free version and the Pro version. Is 
   this a normal installation?
 * However, the Pro version is deactivated and when I have tried to activate it,
   it appears to do something, but remains deactivated, does it need a license to
   be activated?

Viewing 1 replies (of 1 total)

 *  Plugin Support [Darshana](https://wordpress.org/support/users/darshanaw/)
 * (@darshanaw)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/cannot-activate-plugin-77/#post-17246965)
 * Hi [@axiom28](https://wordpress.org/support/users/axiom28/),
 * Thanks for reaching out! You only require one plugin to be installed on a site–
   either the Free version or the Pro version.
 * If they don’t have a license key for the Pro version, you can deactivate it and
   install the free version.
 * I hope this helps. Thanks!

Viewing 1 replies (of 1 total)

The topic ‘Cannot activate plugin’ is closed to new replies.

 * ![](https://ps.w.org/wp-mail-smtp/assets/icon-256x256.png?rev=1755440)
 * [WP Mail SMTP by WPForms - The Most Popular SMTP and Email Log Plugin](https://wordpress.org/plugins/wp-mail-smtp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-mail-smtp/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-mail-smtp/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-mail-smtp/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-mail-smtp/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-mail-smtp/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Darshana](https://wordpress.org/support/users/darshanaw/)
 * Last activity: [2 years, 6 months ago](https://wordpress.org/support/topic/cannot-activate-plugin-77/#post-17246965)
 * Status: resolved