Title: Cannot activate pro
Last modified: April 28, 2020

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# Cannot activate pro

 *  Resolved [goldorakgo](https://wordpress.org/support/users/goldorakgo/)
 * (@goldorakgo)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/cannot-activate-pro/)
 * I had the non paid version on my site, I uninstalled it, bought the paid version,
   downloaded from my account. When I try to enter the purchase code, the space 
   reserved to add the code is grayed out and it asks me to upgrade.
 * I uninstall the plugin and oh boy the mess it leaves behind. Anyway it doesn’t
   matter how many times I reinstall it, I still cannot activate the paid version.
   It is probably a file from the left over of the free version
    -  This topic was modified 6 years, 1 month ago by [goldorakgo](https://wordpress.org/support/users/goldorakgo/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [goldorakgo](https://wordpress.org/support/users/goldorakgo/)
 * (@goldorakgo)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/cannot-activate-pro/#post-12751464)
 * and to add to my OP yes I have installed the paid version and NOT the free version
   of wordpress.org
 *  Plugin Author [ameliabooking](https://wordpress.org/support/users/ameliabooking/)
 * (@ameliabooking)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/cannot-activate-pro/#post-12752202)
 * Hi,
 * Thank you for contacting us.
 * We are very sorry to hear that this happened, and sorry for any inconvenience.
   
   Can you please contact us on our support platform here [https://tmsplugins.ticksy.com/](https://tmsplugins.ticksy.com/)
   so we can investigate this issue further? We will probably need some temporary
   credentials from you so please open a **private** ticket there.
 * Best regards.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Cannot activate pro’ is closed to new replies.

 * ![](https://ps.w.org/ameliabooking/assets/icon-256x256.png?rev=3429091)
 * [Booking for Appointments and Events Calendar - Amelia](https://wordpress.org/plugins/ameliabooking/)
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 * 2 replies
 * 2 participants
 * Last reply from: [ameliabooking](https://wordpress.org/support/users/ameliabooking/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/cannot-activate-pro/#post-12752202)
 * Status: resolved