Title: Cannot Authenticate
Last modified: August 16, 2019

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# Cannot Authenticate

 *  Resolved [ryanbarbieri](https://wordpress.org/support/users/ryanbarbieri/)
 * (@ryanbarbieri)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/cannot-authenticate-6/)
 * Hello,
 * I am having the issue of using the plugin & cannot authenticate.
 * I have tried creating a Pardot only user & resetting the password as described
   in other post with no luck.
 * Are there any other suggestions/settings to tweak?
 * Thank you

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Cliff Seal](https://wordpress.org/support/users/cliffseal/)
 * (@cliffseal)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/cannot-authenticate-6/#post-11845827)
 * Hey [@ryanbarbieri](https://wordpress.org/support/users/ryanbarbieri/),
 * There are a few other support threads that go through troubleshooting steps on
   authentication, but the most common issues relate to IP security or server configuration.
 * Have you been able to authenticate before, or are you trying for the first time?
 *  [rcantwell](https://wordpress.org/support/users/rcantwell/)
 * (@rcantwell)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/cannot-authenticate-6/#post-12057158)
 * Hi Cliff,
 * There seems to be an issue authenticating when a Pardot account is linked to 
   a Salesforce account – ie when user normally logs into their Pardot account using
   the ‘Log in with Salesforce’ option.
 * I’ve downloaded the plugin (for the first time) and tried a few times – first
   using my normal Pardot login details (which actually don’t work now as i tested
   afterwards – due to my account now being linked to Salesforce) then using my 
   Salesforce login (the normal way i log in is use the ‘Log in with Salesforce’
   option). Now i’m locked out of my account (which i can’t understand either – 
   as when i go into Pardot – there’s no mention of me being ‘locked out’?).
 * Is there any way you can take a look at this?
 *  [rcantwell](https://wordpress.org/support/users/rcantwell/)
 * (@rcantwell)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/cannot-authenticate-6/#post-12061175)
 * Hi Cliff,
 * I’ve just read thought a few items on authentication there and i’ve white listed
   IPs etc – but no change. I honestly think this has something to do with Salesforce
   as a log in option
 *  Plugin Author [Cliff Seal](https://wordpress.org/support/users/cliffseal/)
 * (@cliffseal)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/cannot-authenticate-6/#post-12061878)
 * I believe you need to create a “Pardot-only user”, [@rcantwell](https://wordpress.org/support/users/rcantwell/).
   It’s mentioned here when considering User Sync enablement: [https://help.salesforce.com/articleView?id=pardot_sf_connector_setup_user_sync_considerations.htm&type=0](https://help.salesforce.com/articleView?id=pardot_sf_connector_setup_user_sync_considerations.htm&type=0)
 *  [rcantwell](https://wordpress.org/support/users/rcantwell/)
 * (@rcantwell)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/cannot-authenticate-6/#post-12062596)
 * Thanks a million for the response Cliff. No need to respond to this unless it’s
   false – but just so i’m clear – the only way this plugin works is if we have 
   a ‘Pardot only login’ (ie not a login via Salesforce) correct?
 * Don’t respond if this is true. Thanks a million for your response above!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Cannot Authenticate’ is closed to new replies.

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 * 5 replies
 * 3 participants
 * Last reply from: [rcantwell](https://wordpress.org/support/users/rcantwell/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/cannot-authenticate-6/#post-12062596)
 * Status: resolved