Title: Cannot Authenticate
Last modified: October 22, 2020

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# Cannot Authenticate

 *  Resolved [tylerbeairsto](https://wordpress.org/support/users/tylerbeairsto/)
 * (@tylerbeairsto)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/cannot-authenticate-8/)
 * I am trying to activate the Pardot plugin. I have followed all of the instructions
   to authenticate; however, when I click through to finalize the process, I get
   the following notification:
    error=invalid_client_id&error_description=client%
   20identifier%20invalid
 * The only thing I have not been able to find in WordPress is the callback URL,
   granted I used this formula: [https://[YourWordpressDomainHere]/wp-admin/options-general.php?page=pardot](https://[YourWordpressDomainHere]/wp-admin/options-general.php?page=pardot).
 * Any advice on how I can get this authenticated? Or any insights as to why this
   isn’t working?
    -  This topic was modified 5 years, 7 months ago by [tylerbeairsto](https://wordpress.org/support/users/tylerbeairsto/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-authenticate-8%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [crakage](https://wordpress.org/support/users/crakage/)
 * (@crakage)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/cannot-authenticate-8/#post-13587645)
 * Hi [@tylerbeairsto](https://wordpress.org/support/users/tylerbeairsto/) how did
   you get it resolve?
    Got this issue sporadically, I think its comes from the 
   way I copied the consumer_key/secret
 *  Thread Starter [tylerbeairsto](https://wordpress.org/support/users/tylerbeairsto/)
 * (@tylerbeairsto)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/cannot-authenticate-8/#post-13587915)
 * Hi! I am not entirely sure what the problem was to begin with. I ended up deleting
   the Pardot plugin as well as the App Connection (in Pardot) and re-installed 
   both. I was sure to copy and paste the consumer key/secret from Pardot to avoid
   any mistakes. Also, after setting it up, it took about 30 minutes before I was
   able to click authenticate and not receive the error message: error=invalid_client_id&
   error_description=client%20identifier%20invalid.
 * Not sure if this helps, but I would recommend deleting/redownloading/reconfiguring
   and then giving it about 30 minutes after creating the app connection before 
   trying to authenticate in WP.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Cannot Authenticate’ is closed to new replies.

 * ![](https://ps.w.org/pardot/assets/icon-256x256.png?rev=2995205)
 * [Account Engagement](https://wordpress.org/plugins/pardot/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/pardot/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/pardot/)
 * [Active Topics](https://wordpress.org/support/plugin/pardot/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/pardot/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/pardot/reviews/)

## Tags

 * [authentication](https://wordpress.org/support/topic-tag/authentication/)

 * 2 replies
 * 2 participants
 * Last reply from: [tylerbeairsto](https://wordpress.org/support/users/tylerbeairsto/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/cannot-authenticate-8/#post-13587915)
 * Status: resolved