Title: Cannot Authenticate with Maxmind
Last modified: September 16, 2024

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# Cannot Authenticate with Maxmind

 *  Resolved [cybertigertech](https://wordpress.org/support/users/cybertigertech/)
 * (@cybertigertech)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/cannot-authenticate-with-maxmind/)
 * I just purchased this plugin so I can display content based on a users country.
   Only then to find out I need to setup an API with Maxmind. I did that and created
   then entered the API key information into the plugin. Yet it still does not work…
   I contacted Maxmind and they did not see any issues on their end and of course
   cannot support a 3rd party plugin.
   Any guidance or help would be appreciated 
   here is a screenshot of the error message[https://snipboard.io/stnxMj.jpg](https://snipboard.io/stnxMj.jpg)

Viewing 1 replies (of 1 total)

 *  [john](https://wordpress.org/support/users/johnweru/)
 * (@johnweru)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/cannot-authenticate-with-maxmind/#post-18037511)
 * Hi there,
 * In regards to the issue here, this relates to the pro version of the plugin. 
   I’m afraid questions relating to the pro version of the plugin are not handled
   in this forum.
 * For pro or commercial product support please feel to reach out to the support
   team from here: [https://my.staxwp.com/](https://my.staxwp.com/). However, we
   are actually aware of this issue and it is being looked into by our development
   team.
 * Kind Regards,
 * John

Viewing 1 replies (of 1 total)

The topic ‘Cannot Authenticate with Maxmind’ is closed to new replies.

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 * 1 reply
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 * Last reply from: [john](https://wordpress.org/support/users/johnweru/)
 * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/cannot-authenticate-with-maxmind/#post-18037511)
 * Status: resolved