Title: cannot checkout
Last modified: August 31, 2016

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# cannot checkout

 *  [venumurki](https://wordpress.org/support/users/venumurki/)
 * (@venumurki)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/cannot-checkout-2/)
 * I am using wpecommerce store. Everything was working fine, but after an update
   of wpecommerce or other plugin, users are unable to checkout. User is able to
   add products to cart, but when clicks on the purchase button on checkout page
   it does not go to paypal page. It just keeps on refreshing. However, when logged
   in as admin, i am able to checkout to paypal page.
 * Someone please help me, it has been a nightmare since yesterday for me
 * [https://wordpress.org/plugins/wp-e-commerce/](https://wordpress.org/plugins/wp-e-commerce/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Elly Post](https://wordpress.org/support/users/ellytronic/)
 * (@ellytronic)
 * [10 years ago](https://wordpress.org/support/topic/cannot-checkout-2/#post-7257473)
 * I am also having this issue. Updated to latest versions of everything.
 *  Thread Starter [venumurki](https://wordpress.org/support/users/venumurki/)
 * (@venumurki)
 * [10 years ago](https://wordpress.org/support/topic/cannot-checkout-2/#post-7257474)
 * Hi Elly,
 * I had fields for billing information and shipping information. I have disable
   the shipping information fileds, forced both to be same.
 * Also do check, that all the fields that are mandatory are visible on the form.
   Sometimes you have a field set to be mandatory, but it may checked out of being
   visible on the form.
 * The above two things helped me out, hope it helps you too.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘cannot checkout’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-e-commerce_ebebeb.svg)
 * [WP eCommerce](https://wordpress.org/plugins/wp-e-commerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-e-commerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-e-commerce/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-e-commerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-e-commerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-e-commerce/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [venumurki](https://wordpress.org/support/users/venumurki/)
 * Last activity: [10 years ago](https://wordpress.org/support/topic/cannot-checkout-2/#post-7257474)
 * Status: not resolved