Title: Cannot complete back up Last modified: February 11, 2020 --- # Cannot complete back up * Resolved [claydona](https://wordpress.org/support/users/claydona/) * (@claydona) * [6 years, 4 months ago](https://wordpress.org/support/topic/cannot-complete-back-up/) * Hi, * Very new to this, I’m trying to make a backup for a new site I have created, but the backup fails. * All help greatly appreciated, here is the log; * [INFO] BackWPup 3.7.0; A project of Inpsyde GmbH [INFO] WordPress 5.3.2 on [http://staging.oxfordshirerecoverycollege.org.uk/](http://staging.oxfordshirerecoverycollege.org.uk/)[ INFO] Log Level: Normal [INFO] BackWPup job: initial backup [INFO] Logfile is: backwpup_log_c75413_2020-02-11_07-31-11.html [INFO] Backup file is: 2020-02-11_07- 31-11_KDEO3KQH01.zip [11-Feb-2020 07:31:11] 1. Try to backup database … [11-Feb- 2020 07:31:11] Connected to database i6355050_wp1 on localhost [11-Feb-2020 07: 31:17] Added database dump “i6355050_wp1.sql” with 15.15 MB to backup file list[ 11-Feb-2020 07:31:17] Database backup done! [11-Feb-2020 07:31:19] 1. Trying to make a list of folders to back up … [11-Feb-2020 07:31:32] Added “wp-config. php” to backup file list [11-Feb-2020 07:31:32] 1105 folders to backup. [11-Feb- 2020 07:31:34] 1. Trying to generate a file with installed plugin names … [11- Feb-2020 07:31:34] Added plugin list file “Oxfordshire-Recovery-College.pluginlist. 2020-02-11.txt” with 1.57 KB to backup file list. [11-Feb-2020 07:31:34] 1. Trying to generate a manifest file … [11-Feb-2020 07:31:34] Added manifest.json file with 2.83 KB to backup file list. [11-Feb-2020 07:31:34] 1. Trying to create backup archive … [11-Feb-2020 07:31:34] Compressing files as PclZip. Please be patient, this may take a moment. [11-Feb-2020 07:47:36] WARNING: Job restarts due to inactivity for more than 5 minutes. [11-Feb-2020 07:47:36] 2. Trying to create backup archive … [11-Feb-2020 08:02:30] WARNING: Job restarts due to inactivity for more than 5 minutes. [11-Feb-2020 08:02:31] 3. Trying to create backup archive…[ 11-Feb-2020 08:08:36] WARNING: Job restarts due to inactivity for more than 5 minutes. [11-Feb-2020 08:08:37] ERROR: Step aborted: too many attempts! [11-Feb- 2020 08:08:37] 1. Try to send backup file to Dropbox … [11-Feb-2020 08:08:38] Authenticated with Dropbox of user: Aaron Claydon [11-Feb-2020 08:08:38] Uploading to Dropbox … [11-Feb-2020 08:08:39] WARNING: File could not be found. [11-Feb- 2020 08:08:39] ERROR: Job has ended with errors in 2248 seconds. You must resolve the errors for correct execution. * Many thanks, * A Viewing 2 replies - 1 through 2 (of 2 total) * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [6 years, 4 months ago](https://wordpress.org/support/topic/cannot-complete-back-up/#post-12422821) * Hi [@claydona](https://wordpress.org/support/users/claydona/) Please go to BackWPup > Settings > Jobs, try to set Maximum Script Execution Time setting to about 20 secs then try again. In case it not works, set log level to debug mode, BackWPUp- > Settings -> Logs -> Logging Level -> Debug(not translated ) -> save , re-run the job again then give me latest debug log file, you can upload the log file to notepad online, please don’t post log here. Thank you! * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [6 years, 3 months ago](https://wordpress.org/support/topic/cannot-complete-back-up/#post-12450210) * [@claydona](https://wordpress.org/support/users/claydona/) since we haven’t heard back from you, I’m going to mark it as resolved. If you’re still having problems, feel free to let us know ;), * Btw, If you find BackWPUp is useful for you, we would really appreciate. if you leave a positive review and rating. This would encourage us to develop new free features and provide free support 😀 [https://wordpress.org/support/plugin/backwpup/reviews/](https://wordpress.org/support/plugin/backwpup/reviews/) Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘Cannot complete back up’ is closed to new replies. * ![](https://ps.w.org/backwpup/assets/icon-256x256.png?rev=3236141) * [BackWPup – WordPress Backup & Restore Plugin](https://wordpress.org/plugins/backwpup/) * [Support Threads](https://wordpress.org/support/plugin/backwpup/) * [Active Topics](https://wordpress.org/support/plugin/backwpup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/backwpup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/backwpup/reviews/) * 2 replies * 2 participants * Last reply from: [happyAnt](https://wordpress.org/support/users/duongcuong96/) * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/cannot-complete-back-up/#post-12450210) * Status: resolved