Title: Cannot complete connect step
Last modified: October 8, 2021

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# Cannot complete connect step

 *  Resolved [prodigito](https://wordpress.org/support/users/prodigito/)
 * (@prodigito)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/cannot-complete-connect-step-2/)
 * I have the same issue like this guy [https://wordpress.org/support/topic/cannot-complete-connect-step/](https://wordpress.org/support/topic/cannot-complete-connect-step/)
   
   even clearing the cache and changing the permission didn’t work. I still tried
   again deleting the plugin and deleting the plugin database and some data in wp_option
   and redoing the whole process, but even after accepting the permission the page
   goes back to the same place and still doesn’t release the custom fields. I’m 
   using mautic version 4.0.1 and the plugin is at version 2.2.0
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-complete-connect-step-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [MakeWebBetter](https://wordpress.org/support/users/makewebbetter/)
 * (@makewebbetter)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/cannot-complete-connect-step-2/#post-14949826)
 * Hello,
 * Thank you for trying our plugin,
 * As per your query, we would like to tell you that –
 * Please make sure your mautic and wp site is on a secure connection, and both 
   are on a secure connection, then please check if there is a firewall on your 
   site that stopping to made the connection successful to music.
 * If still any query, please ask us anytime
 * Thank you,
 *  Thread Starter [prodigito](https://wordpress.org/support/users/prodigito/)
 * (@prodigito)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/cannot-complete-connect-step-2/#post-14952270)
 * Thanks man! it was a firewall! I don’t know exactly what I did, but it worked.
 *  [MakeWebBetter](https://wordpress.org/support/users/makewebbetter/)
 * (@makewebbetter)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/cannot-complete-connect-step-2/#post-14956685)
 * Hello,
 * It’s ok if you still face any issues anytime please let us know so that we can
   help you further with this,
 * Regards,

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Cannot complete connect step’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [MakeWebBetter](https://wordpress.org/support/users/makewebbetter/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/cannot-complete-connect-step-2/#post-14956685)
 * Status: resolved