Title: cannot complete request, remote server returned an unexpected status code (415) Last modified: June 17, 2023 --- # cannot complete request, remote server returned an unexpected status code (415) * Resolved [cs2](https://wordpress.org/support/users/cs2/) * (@cs2) * [2 years, 11 months ago](https://wordpress.org/support/topic/cannot-complete-request-remote-server-returned-an-unexpected-status-code-415/) * Hi, when I upload an image to the site the image is no longer uploading correctly to wp.com via Site Accelerator, I don’t understand what happened overnight. Example: [https://i0.wp.com/notiziescientifiche.it/wp-content/uploads/2023/06/20230617101022-.jpg](https://i0.wp.com/notiziescientifiche.it/wp-content/uploads/2023/06/20230617101022-.jpg) * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-complete-request-remote-server-returned-an-unexpected-status-code-415%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 12 replies - 1 through 12 (of 12 total) * [Em](https://wordpress.org/support/users/milkkore/) * (@milkkore) * [2 years, 11 months ago](https://wordpress.org/support/topic/cannot-complete-request-remote-server-returned-an-unexpected-status-code-415/#post-16827387) * Same issue for me so I assume it’s something on their end. As a temporary fix you can turn off “Speed up image load times” under the Performance tab of the Jetpack settings. * [workceet](https://wordpress.org/support/users/workceet/) * (@workceet) * [2 years, 11 months ago](https://wordpress.org/support/topic/cannot-complete-request-remote-server-returned-an-unexpected-status-code-415/#post-16827457) * same issue with me how fix it???? * [agizzie](https://wordpress.org/support/users/agizzie/) * (@agizzie) * [2 years, 11 months ago](https://wordpress.org/support/topic/cannot-complete-request-remote-server-returned-an-unexpected-status-code-415/#post-16828029) * Same here and if I toggle the ‘Image Accelerator’ on/off only some images are showing still * [rederstreet](https://wordpress.org/support/users/rederstreet/) * (@rederstreet) * [2 years, 11 months ago](https://wordpress.org/support/topic/cannot-complete-request-remote-server-returned-an-unexpected-status-code-415/#post-16830022) * Same here …., some images do show up, some don’t….., instead of the image the alt text is shown…. - This reply was modified 2 years, 11 months ago by [rederstreet](https://wordpress.org/support/users/rederstreet/). * [rederstreet](https://wordpress.org/support/users/rederstreet/) * (@rederstreet) * [2 years, 11 months ago](https://wordpress.org/support/topic/cannot-complete-request-remote-server-returned-an-unexpected-status-code-415/#post-16830233) * As a matter of fact, the temporary fix suggested by [@milkkore](https://wordpress.org/support/users/milkkore/) does work with me. I deactivated the “Speed up image load times” in Jetpack and all images show correctly again. There was an update of the Jetpack plugin recently, so I presume it is a Jetpack issue. - This reply was modified 2 years, 11 months ago by [rederstreet](https://wordpress.org/support/users/rederstreet/). * [agizzie](https://wordpress.org/support/users/agizzie/) * (@agizzie) * [2 years, 11 months ago](https://wordpress.org/support/topic/cannot-complete-request-remote-server-returned-an-unexpected-status-code-415/#post-16832636) * Thanks for your suggestion [@milkkore](https://wordpress.org/support/users/milkkore/) however, it didn’t work for me. I’m not entirely sure it is a Jetpack issue – I’ve deactivated Jetpack and the issue still remains :-/ * [agizzie](https://wordpress.org/support/users/agizzie/) * (@agizzie) * [2 years, 11 months ago](https://wordpress.org/support/topic/cannot-complete-request-remote-server-returned-an-unexpected-status-code-415/#post-16835996) * Why has no one replied to this thread? * [agizzie](https://wordpress.org/support/users/agizzie/) * (@agizzie) * [2 years, 11 months ago](https://wordpress.org/support/topic/cannot-complete-request-remote-server-returned-an-unexpected-status-code-415/#post-16836488) * in my case it was a hotlink protection issue * Thread Starter [cs2](https://wordpress.org/support/users/cs2/) * (@cs2) * [2 years, 11 months ago](https://wordpress.org/support/topic/cannot-complete-request-remote-server-returned-an-unexpected-status-code-415/#post-16836977) * has anyone solved? why is there no communication from the staff? * we know that by disabling the option the site starts using the local images but we would like to take advantage of the JetPack option - This reply was modified 2 years, 11 months ago by [cs2](https://wordpress.org/support/users/cs2/). * [Mohamed Mehdi Benchalal](https://wordpress.org/support/users/muffinpeace/) * (@muffinpeace) * [2 years, 11 months ago](https://wordpress.org/support/topic/cannot-complete-request-remote-server-returned-an-unexpected-status-code-415/#post-16843719) * Hi [@cs2](https://wordpress.org/support/users/cs2/) I replied to you on the ticket you have opened on our end. * [@milkkore](https://wordpress.org/support/users/milkkore/) [@workceet](https://wordpress.org/support/users/workceet/) [@rederstreet](https://wordpress.org/support/users/rederstreet/) [@agizzie](https://wordpress.org/support/users/agizzie/) please [contact our support here](https://jetpackme.wordpress.com/contact-support/). Before you do, it would be helpful if you run your website on the [Jetpack Debug first](https://jptools.wordpress.com/debug/), and see if it’s green. * If it is, you can try troubleshooting by temporarily enabling a default theme such as Twenty Twenty-Three and disabling your plugins – just to see if there’s anything disrupting the script that takes care of fetching the images. I am mentioning this because the latest Jetpack updates didn’t touch or make any changes to the Site Accelerator feature. You can see that on the [changelog](https://github.com/Automattic/jetpack/blob/trunk/projects/plugins/jetpack/CHANGELOG.md#changelog). * Best, * [agizzie](https://wordpress.org/support/users/agizzie/) * (@agizzie) * [2 years, 11 months ago](https://wordpress.org/support/topic/cannot-complete-request-remote-server-returned-an-unexpected-status-code-415/#post-16844995) * hi [@muffinpeace](https://wordpress.org/support/users/muffinpeace/) thanks for reply. I think my issue turned out to be a hotlink issue where I had it enabled via my server. * [JS (a11n)](https://wordpress.org/support/users/julesomattic/) * (@julesomattic) * [2 years, 11 months ago](https://wordpress.org/support/topic/cannot-complete-request-remote-server-returned-an-unexpected-status-code-415/#post-16866164) * [@cs2](https://wordpress.org/support/users/cs2/) I’m closing this forum thread, since we have replied to your email support request. Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘cannot complete request, remote server returned an unexpected status code (415)’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) ## Tags * [site accelerator](https://wordpress.org/support/topic-tag/site-accelerator/) * 12 replies * 7 participants * Last reply from: [JS (a11n)](https://wordpress.org/support/users/julesomattic/) * Last activity: [2 years, 11 months ago](https://wordpress.org/support/topic/cannot-complete-request-remote-server-returned-an-unexpected-status-code-415/#post-16866164) * Status: resolved