Title: Cannot Complete Step 2
Last modified: August 24, 2016

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# Cannot Complete Step 2

 *  Resolved [earthcultured](https://wordpress.org/support/users/earthcultured/)
 * (@earthcultured)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/cannot-complete-step-2/)
 * Step 1 is complete. It recognizes my shop name and the correct amount of products
   that I have (492).
 * I cannot get Step 2 to work.
    It immediately says: Data could not be saved. Could
   be due to connection timing out / failure or permissions. Please try again.
 * Something went wrong with the storing process, please try again.
 * Please assist!
 * [https://wordpress.org/plugins/etsy-importer/](https://wordpress.org/plugins/etsy-importer/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [11 years, 1 month ago](https://wordpress.org/support/topic/cannot-complete-step-2/#post-6075994)
 * From the sounds of it, your server is timing out while it’s trying to import 
   the Etsy data. The error message isn’t something I’m seeing in our plugin, so
   best guess I have is that it’s your server.
 * Saving the settings page should re-trigger an import, and it would resume where
   it left off, I do believe.
 *  Thread Starter [earthcultured](https://wordpress.org/support/users/earthcultured/)
 * (@earthcultured)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/cannot-complete-step-2/#post-6076106)
 * Is it possible for me to store a smaller section at a time?
 *  [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [11 years, 1 month ago](https://wordpress.org/support/topic/cannot-complete-step-2/#post-6076116)
 * Sadly, I’m not seeing any way to change that without hacking away at the plugin
   itself.
 *  Thread Starter [earthcultured](https://wordpress.org/support/users/earthcultured/)
 * (@earthcultured)
 * [11 years ago](https://wordpress.org/support/topic/cannot-complete-step-2/#post-6076155)
 * I want to thank you for the prompt responses, it is much appreciated! My developer
   fixed something on our end and the plugin is working flawlessly. I love it! I
   have been looking for this very plugin for years!! Thank you!! [http://www.earthcultured.com](http://www.earthcultured.com)
 *  [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [11 years ago](https://wordpress.org/support/topic/cannot-complete-step-2/#post-6076156)
 * Just out of personal curiosity, what was the change(s) made? It could potentially
   come in handy for others who may be experiencing the same issues.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Cannot Complete Step 2’ is closed to new replies.

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## Tags

 * [step 2](https://wordpress.org/support/topic-tag/step-2/)

 * 5 replies
 * 2 participants
 * Last reply from: [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * Last activity: [11 years ago](https://wordpress.org/support/topic/cannot-complete-step-2/#post-6076156)
 * Status: resolved