Title: Cannot connect
Last modified: March 16, 2018

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# Cannot connect

 *  Resolved [velovici](https://wordpress.org/support/users/velovici/)
 * (@velovici)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/cannot-connect-8/)
 * Hello
    When I try to connect to the store in the streetshirts sub menu of the
   woo menu I get an error, see below error detail and attatched link for images
 * Thanks in advance
    James
 * [https://photos.app.goo.gl/Zzwfz2h6qXxw6mWY2](https://photos.app.goo.gl/Zzwfz2h6qXxw6mWY2)
 * Note / although this is in mobile view it’s the same on my laptop and desktop
 * Server Error in ‘/’ Application.
    There is no row at position 0. Description:
   An unhandled exception occurred during the execution of the current web request.
   Please review the stack trace for more information about the error and where 
   it originated in the code.
 * Exception Details: System.IndexOutOfRangeException: There is no row at position
   0.
 * Source Error:
 * An unhandled exception was generated during the execution of the current web 
   request. Information regarding the origin and location of the exception can be
   identified using the exception stack trace below.
 * Stack Trace:
 * [IndexOutOfRangeException: There is no row at position 0.]
    System.Data.RBTree`
   1.GetNodeByIndex(Int32 userIndex) +2646009 Streetshirts_Connect.ext.woo._default.
   getSSAPIv2Creds() +237 Streetshirts_Connect.ext.woo._default.Page_Load(Object
   sender, EventArgs e) +146 System.Web.UI.Control.OnLoad(EventArgs e) +103 System.
   Web.UI.Control.LoadRecursive() +68 System.Web.UI.Page.ProcessRequestMain(Boolean
   includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1381
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-connect-8%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [velovici](https://wordpress.org/support/users/velovici/)
 * (@velovici)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/cannot-connect-8/#post-10084797)
 * As a note, I recently applied an SSL certificate to the site using really simple
   SSL.
    I haven’t changed any other server / hosting settings. I have installed
   various plugins but deactivated these for a bug check with no success….
 * I cannot sell t-shirts right now
    I cannot upload t-shirts right now I cannot
   access the dashboard right now
 * No other observed issues with anything else.
 *  Thread Starter [velovici](https://wordpress.org/support/users/velovici/)
 * (@velovici)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/cannot-connect-8/#post-10084800)
 * [https://velovici.cc/wp-admin/admin.php?page=streetshirts-home-page](https://velovici.cc/wp-admin/admin.php?page=streetshirts-home-page)
   this is the page where the error is displayed
 *  Thread Starter [velovici](https://wordpress.org/support/users/velovici/)
 * (@velovici)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/cannot-connect-8/#post-10085984)
 * Hi
    I fixed this; as follows;
 * 1. unassigned the SSL certificate.
    2. nuked the site from the server and rebuilt
   it. 3. rebuilt the site and reinstalled the plugin
 * Can you confirm what i will need to do to add the SSL please?
    I presume you 
   will need to know when the certificate goes live so you can update the pluging
 *  Plugin Author [stevewinn](https://wordpress.org/support/users/stevewinn/)
 * (@stevewinn)
 * [8 years ago](https://wordpress.org/support/topic/cannot-connect-8/#post-10362255)
 * Hi,
 * What you need to do is install the ssl to your woocommerce shop before installing
   our plugin.
 * An account is created using your url as a key, and this changes if you later 
   change to ssl. So, install ssl first, and then re-add the plugin.
 * If you need to force a new install, revoke the streetshirts api keys in woocommerce-
   > settings -> advanced -> rest api.
 * Steve

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Cannot connect’ is closed to new replies.

 * ![](https://ps.w.org/woo-streetshirts/assets/icon-256x256.png?rev=1678434)
 * [streetshirts for WooCommerce](https://wordpress.org/plugins/woo-streetshirts/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-streetshirts/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-streetshirts/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-streetshirts/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-streetshirts/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-streetshirts/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [stevewinn](https://wordpress.org/support/users/stevewinn/)
 * Last activity: [8 years ago](https://wordpress.org/support/topic/cannot-connect-8/#post-10362255)
 * Status: resolved