Title: Cannot create a label in API Last modified: May 1, 2020 --- # Cannot create a label in API * [etienne11e45dfed5](https://wordpress.org/support/users/etienne11e45dfed5/) * (@etienne11e45dfed5) * [6 years, 1 month ago](https://wordpress.org/support/topic/cannot-create-a-label-in-api/) * Hi, * I am looking for help to create my shipping labels directly from the API. Just so you know, our website is free shipping for every order, so the sendle API is installed but not really “active” as no calculations are needed. However, once the ordered has been done processed by the user, I would need a quick way, from the API to create the shipping label. * When I go to the order page on woocommerce, I have the Sendle shipment option >create shipment. If I click on it, I get an empty table, where the only field filled is “order ID”. What am I doing wrong? * Many thanks for your help Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Author [Joovii](https://wordpress.org/support/users/joovii/) * (@joovii) * [6 years, 1 month ago](https://wordpress.org/support/topic/cannot-create-a-label-in-api/#post-12767574) * Hi, Could you please share your wp-admin access in “info@joovii.com” so that we can investigate. * Thanks * Plugin Author [Joovii](https://wordpress.org/support/users/joovii/) * (@joovii) * [6 years, 1 month ago](https://wordpress.org/support/topic/cannot-create-a-label-in-api/#post-12782134) * Hi, You have to set “free shipping” in “Post to Sendle API for the selected shipping method ” in wp-admin-> woocommerce-> sendle setting like the following screenshot. * [https://sendlewoocom.jooviidemo.com/screen/sendle-secrren-5may2020-1.png](https://sendlewoocom.jooviidemo.com/screen/sendle-secrren-5may2020-1.png) * Then the plugin will post the order automatically to sendle for “free shipping” orders when an order is submitted in the fronentend or you can create shipment in admin. * After that a print label link will be available in the admin. * Thanks * Plugin Author [Joovii](https://wordpress.org/support/users/joovii/) * (@joovii) * [6 years, 1 month ago](https://wordpress.org/support/topic/cannot-create-a-label-in-api/#post-12782162) * When an order is submitted to sendle from our plugin then the print label link will be available in the admin->order like the following screenshot. * [https://sendlewoocom.jooviidemo.com/screen/sendle-secrren-5may2020-2.png](https://sendlewoocom.jooviidemo.com/screen/sendle-secrren-5may2020-2.png) * Thanks * Thread Starter [etienne11e45dfed5](https://wordpress.org/support/users/etienne11e45dfed5/) * (@etienne11e45dfed5) * [6 years, 1 month ago](https://wordpress.org/support/topic/cannot-create-a-label-in-api/#post-12784178) * Many thanks for your answer. The issue I have with issue Sendle (even on “free”) is that on the checkout page, it first shows “Enter your adress to view shipping options”. As it is free for all, I would like it to show “free” for the shipping checkout even before the customer enter their address. A lot of customers browse the full checkout page before entering their address, and I want to make it clear to them that shipping is free * Is it something it could do? * Plugin Author [Joovii](https://wordpress.org/support/users/joovii/) * (@joovii) * [6 years, 1 month ago](https://wordpress.org/support/topic/cannot-create-a-label-in-api/#post-12788523) * Actually this is not related to our plugin issue. This is a woocommerce settings. Please set the following Goto admin->woocommerce setting-> general tab -> set Default customer location = “Shop base address” It will set the default customer address country to AU and state to store state and show the shipping rates according to that. * Like this screenshot [https://sendlewoocom.jooviidemo.com/screen/sendle-secrren-6may2020-1.png](https://sendlewoocom.jooviidemo.com/screen/sendle-secrren-6may2020-1.png) * Thanks * Thread Starter [etienne11e45dfed5](https://wordpress.org/support/users/etienne11e45dfed5/) * (@etienne11e45dfed5) * [6 years, 1 month ago](https://wordpress.org/support/topic/cannot-create-a-label-in-api/#post-12789993) * I have done it but it does not change anything. Even worse, when I enter an address, it shows a cost for Sendle, which is supposed to be free (although sendle has been set in “free shipping” in “Post to Sendle API for the selected shipping method”. One last thing, not sure if it makes a difference, but we are based in the US, not Australia. * Many thanks for all your help * Plugin Author [Joovii](https://wordpress.org/support/users/joovii/) * (@joovii) * [6 years, 1 month ago](https://wordpress.org/support/topic/cannot-create-a-label-in-api/#post-12790431) * There is an option in our plugin setting to hide sendle from frontend. Please disable “Show the rates in frontend” and remove sendle shipping from shipping zone. Then the sendle shipping will not show in the checkout. * Thanks * Thread Starter [etienne11e45dfed5](https://wordpress.org/support/users/etienne11e45dfed5/) * (@etienne11e45dfed5) * [6 years, 1 month ago](https://wordpress.org/support/topic/cannot-create-a-label-in-api/#post-12790529) * I just did all that, but I still can’t create label from Woocommerce order panel directly. * Under Sendle shipment option, it shows me: Sendle Order Status: yet to post No option available * Anything else I should do? * Plugin Author [Joovii](https://wordpress.org/support/users/joovii/) * (@joovii) * [6 years, 1 month ago](https://wordpress.org/support/topic/cannot-create-a-label-in-api/#post-12798471) * Or please update the plugin to the new release 3.2.4 * Thanks Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Cannot create a label in API’ is closed to new replies. * ![](https://ps.w.org/official-sendle-shipping-method/assets/icon-256x256.png? rev=2076889) * [Sendle Shipping Plugin](https://wordpress.org/plugins/official-sendle-shipping-method/) * [Frequently Asked Questions](https://wordpress.org/plugins/official-sendle-shipping-method/#faq) * [Support Threads](https://wordpress.org/support/plugin/official-sendle-shipping-method/) * [Active Topics](https://wordpress.org/support/plugin/official-sendle-shipping-method/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/official-sendle-shipping-method/unresolved/) * [Reviews](https://wordpress.org/support/plugin/official-sendle-shipping-method/reviews/) * 9 replies * 2 participants * Last reply from: [Joovii](https://wordpress.org/support/users/joovii/) * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/cannot-create-a-label-in-api/#post-12798471) * Status: not resolved