Title: Cannot create backup Last modified: February 16, 2021 --- # Cannot create backup * Resolved [armedandgorgeous](https://wordpress.org/support/users/armedandgorgeous/) * (@armedandgorgeous) * [5 years, 3 months ago](https://wordpress.org/support/topic/cannot-create-backup-2/) * Hello, * i havent been able to create a backup of my site for months now. When i try to use your plugin i recieve the following messages: * job has started, but not responded for 10 seconds, please see information. * Server self connect WP Http Error: cURL error 28: Operation timed out after 15001 milliseconds with 0 bytes received * debug info: WordPress version: 5.5.3 BackWPup version: 3.8.0 PHP version: 7.4.15( 64bit) MySQL version: 5.5.62-log cURL version: 7.73.0 cURL SSL version: OpenSSL/ 1.0.2k-fips WP-Cron url: [https://armedandgorgeous.com/wp-cron.php](https://armedandgorgeous.com/wp-cron.php) Server self connect: Not expected HTTP response: * Document root: /var/www/web Temp folder: /var/www/web/wp-content/uploads/backwpup- 8df622-temp/ Log folder: /var/www/web/wp-content/uploads/backwpup-8df622-logs/ Server: Apache Operating System: Linux PHP SAPI: cgi-fcgi Current PHP user: Maximum execution time: 120 seconds BackWPup maximum script execution time: 30 seconds Alternative WP Cron: Off Disabled WP Cron: Off CHMOD Dir: 0755 Server Time: 15: 52 Blog Time: 15:52 Blog Timezone: Blog Time offset: 0 hours Blog language: en- US MySQL Client encoding: utf8 PHP Memory limit: 256M WP memory limit: 40M WP maximum memory limit: 256M Memory in use: 7.00 MB Disabled PHP Functions:: syslog, openlog, highlight_file, show_source, proc_nice, posix_kill, posix_mkfifo, posix_mknod, posix_setegid, posix_seteuid, posix_setpgid, posix_setsid, posix_setuid, posix_setgid, pfsockopen, pcntl_setpriority Loaded PHP Extensions:: Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, ionCube Loader, json, ldap, libxml, mbstring, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, pdo_dblib, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, session, shmop, snmp, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib * Could you be so kind as to offer some advice on what can be done in this situation. I havent been able to make a back up since october!! * Thank you * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-create-backup-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 2 replies - 1 through 2 (of 2 total) * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [5 years, 3 months ago](https://wordpress.org/support/topic/cannot-create-backup-2/#post-14068283) * Hello [@armedandgorgeous](https://wordpress.org/support/users/armedandgorgeous/) you can fix this by using another cron method: modify **wp-config.php** ( you can find this file in site root directory ), and **BEFORE** the line: **/\* That’s all, stop editing! Happy blogging. \*/ ** add this line: `define('ALTERNATE_WP_CRON', true );` Or better, please contact the hoster and ask them to fix the issue ^ ^ I Hope that helps! * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [5 years, 3 months ago](https://wordpress.org/support/topic/cannot-create-backup-2/#post-14106714) * since we haven’t heard back from you, I’m going to mark it as resolved. If you’re still having problems, feel free to let us know 😉 * Btw, If you find BackWPUp is useful for you, we would really appreciate it. if you leave a positive review and rating. This would encourage us to develop new free features and provide free support 😀 [https://wordpress.org/support/plugin/backwpup/reviews/?rate=5#new-post](https://wordpress.org/support/plugin/backwpup/reviews/?rate=5#new-post) * Thank you so much! Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘Cannot create backup’ is closed to new replies. * ![](https://ps.w.org/backwpup/assets/icon-256x256.png?rev=3236141) * [BackWPup – WordPress Backup & Restore Plugin](https://wordpress.org/plugins/backwpup/) * [Support Threads](https://wordpress.org/support/plugin/backwpup/) * [Active Topics](https://wordpress.org/support/plugin/backwpup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/backwpup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/backwpup/reviews/) * 2 replies * 2 participants * Last reply from: [happyAnt](https://wordpress.org/support/users/duongcuong96/) * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/cannot-create-backup-2/#post-14106714) * Status: resolved