Title: Cannot create custom audience
Last modified: November 25, 2018

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# Cannot create custom audience

 *  [gelosick](https://wordpress.org/support/users/gelosick/)
 * (@gelosick)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/cannot-create-custom-audience/)
 * Hi,
 * I installed pixel caffeine and connected my facebook account. Pixel helper shows
   no errors and the data on Facebook shows that pixels are firing correctly. Everything
   seems working well except when I tested the creation of custom audience, it wouldn’t
   let me.
 * It says “Terms of service has not been accepted. To accept, go to [https://www.facebook.com/customaudiences/app/tos&#8221](https://www.facebook.com/customaudiences/app/tos&#8221);.
 * The actual page shows that I already accepted. I read in some forums that I should
   also accept the terms at this page:
    [https://www.facebook.com/ads/manage/customaudiences/tos.php](https://www.facebook.com/ads/manage/customaudiences/tos.php)
 * However, that too was already accepted. I deactivated all other plugins except
   for Woocommerce and it still doesn’t work. I am using the latest version of Woocommerce
   by the way.
 * Is there something wrong with the plugin right now may be due to a recent Facebook
   or Woocommerce update?
 * Can you point me in the right direction on how to solve this issue?
 * Thanks.

Viewing 1 replies (of 1 total)

 *  Plugin Author [Antonino Scarfì](https://wordpress.org/support/users/antoscarface/)
 * (@antoscarface)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/cannot-create-custom-audience/#post-11003617)
 * Hi,
 * please, take a look at this answer: [https://stackoverflow.com/a/29946325/812600](https://stackoverflow.com/a/29946325/812600)
   
   It may be the reason of your issue.
 * Let me know if it solves, thank you.

Viewing 1 replies (of 1 total)

The topic ‘Cannot create custom audience’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/pixel-caffeine_e2ce0c.svg)
 * [Pixel Caffeine](https://wordpress.org/plugins/pixel-caffeine/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/pixel-caffeine/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/pixel-caffeine/)
 * [Active Topics](https://wordpress.org/support/plugin/pixel-caffeine/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/pixel-caffeine/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/pixel-caffeine/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Antonino Scarfì](https://wordpress.org/support/users/antoscarface/)
 * Last activity: [7 years, 5 months ago](https://wordpress.org/support/topic/cannot-create-custom-audience/#post-11003617)
 * Status: not resolved