Title: Cannot create email at all (first timer)
Last modified: August 20, 2016

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# Cannot create email at all (first timer)

 *  [ste_barrett](https://wordpress.org/support/users/ste_barrett/)
 * (@ste_barrett)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/cannot-create-email-at-all-first-timer/)
 * When I click on “Create Email” all I see is the subject field, and on the right‘
   Save & Next’, which doesn’t do anything when i click on it. I have only just 
   installed SendPress. Am I missing something?
    Thanks
 * [http://wordpress.org/extend/plugins/sendpress/](http://wordpress.org/extend/plugins/sendpress/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Josh Lyford](https://wordpress.org/support/users/joshl/)
 * (@joshl)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/cannot-create-email-at-all-first-timer/#post-3445453)
 * Hi,
 * Do you know what browser and version you are using? If you could go to the ‘Help’
   tab and copy the support info text and send it to [tester@sendpress.com](https://wordpress.org/support/topic/cannot-create-email-at-all-first-timer/tester@sendpress.com?output_format=md).
   I will try and recreate your setup.
 * I haven’t seen this before but will do what i can to help. It sounds like maybe
   their is a javascript error somewhere.
 * Best,
    Josh
 *  Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/)
 * (@itdoug)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/cannot-create-email-at-all-first-timer/#post-3445471)
 * Could you follow the second paragraph here:
 * [http://sendpress.com/support/knowledgebase/troubleshooting-plugin-and-theme-conflicts/](http://sendpress.com/support/knowledgebase/troubleshooting-plugin-and-theme-conflicts/)
 * Send that info to Josh directly instead of posting in the forum.
 * Thanks,
 *  Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/)
 * (@itdoug)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/cannot-create-email-at-all-first-timer/#post-3445545)
 * I don’t know if Josh got back to you via e-mail, but I did notice myself that
   you are running a very old version of MySQL. We only officially support 5.1 or
   later. Is there anyway you could try getting your MySQL version upgraded?
 *  Thread Starter [ste_barrett](https://wordpress.org/support/users/ste_barrett/)
 * (@ste_barrett)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/cannot-create-email-at-all-first-timer/#post-3445586)
 * I can try but I’m not the main administrator for this site. I know there will
   be delays and if it does happen it will not be for a very long time. Do you think
   this is the issue? I have SendPress working great for another client with a different
   hosting provider so it may well be the case.
    Thanks
 *  Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/)
 * (@itdoug)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/cannot-create-email-at-all-first-timer/#post-3445610)
 * It’s a very good bet that MySQL 5.0 is your problem. I have received a handful
   of other reports of unusual or unexplained problems that we have not seen in 
   our testing environment and all of them were running MySQL 5.0. You may just 
   need to encourage the site administrator to move the site to another hosting 
   company. I believe MySQL 5.1 was released in 2006 if that gives you any idea 
   of how old MySQL 5.0 would be.
 *  Thread Starter [ste_barrett](https://wordpress.org/support/users/ste_barrett/)
 * (@ste_barrett)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/cannot-create-email-at-all-first-timer/#post-3445618)
 * Thanks Doug. I’ll push them to do it. Great plug in by the way!
    S

Viewing 6 replies - 1 through 6 (of 6 total)

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 * 6 replies
 * 3 participants
 * Last reply from: [ste_barrett](https://wordpress.org/support/users/ste_barrett/)
 * Last activity: [13 years, 3 months ago](https://wordpress.org/support/topic/cannot-create-email-at-all-first-timer/#post-3445618)
 * Status: not resolved