Title: Cannot create folders Last modified: May 22, 2024 --- # Cannot create folders * Resolved [Radical Dreamer](https://wordpress.org/support/users/avagp/) * (@avagp) * [2 years ago](https://wordpress.org/support/topic/cannot-create-folders/) * I have been using FileBird Pro a year now, and i wanted to try Catfolders. * But i have encountered that i cannot create folders! * I do create a folder. I assign a name to it. I save a couple of pictures inside. Then i hit refresh and the folder is gone and the images are in Uncategorized folder. * I am willing to help to change fix this issue. Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/cannot-create-folders/page/2/?output_format=md) [→](https://wordpress.org/support/topic/cannot-create-folders/page/2/?output_format=md) * Plugin Support [alina98](https://wordpress.org/support/users/alina98/) * (@alina98) * [2 years ago](https://wordpress.org/support/topic/cannot-create-folders/#post-17773972) * Hi [@avagp](https://wordpress.org/support/users/avagp/) , Thanks for reaching out!Can you please record a short screencast of this issue?Kind regards,Alina * Thread Starter [Radical Dreamer](https://wordpress.org/support/users/avagp/) * (@avagp) * [2 years ago](https://wordpress.org/support/topic/cannot-create-folders/#post-17774042) * Here: * [https://drive.google.com/file/d/1RdS1bPcf8UpkiGJ4QwxCbXv5IQWpu_bF/view?usp=sharing](https://drive.google.com/file/d/1RdS1bPcf8UpkiGJ4QwxCbXv5IQWpu_bF/view?usp=sharing) * I think it is a caché problem. * Plugin Support [Bruce](https://wordpress.org/support/users/ninjateamwp/) * (@ninjateamwp) * [2 years ago](https://wordpress.org/support/topic/cannot-create-folders/#post-17774237) * Hi [@avagp](https://wordpress.org/support/users/avagp/) , * Thanks for the reference. * So, since you are using the PRO-version of the plugin, please reach out to the technical support team for help here, as it is against WP forum’s policy to offer premium support here (you can use the live chat widget at the bottom right of the screen to reach support ). * [https://wpmediafolders.com/contact/](https://wpmediafolders.com/contact/) * Regards, Bruce * Thread Starter [Radical Dreamer](https://wordpress.org/support/users/avagp/) * (@avagp) * [2 years ago](https://wordpress.org/support/topic/cannot-create-folders/#post-17776959) * I am not using the pro version. 🙁 * Please help me * Plugin Support [Bruce](https://wordpress.org/support/users/ninjateamwp/) * (@ninjateamwp) * [2 years ago](https://wordpress.org/support/topic/cannot-create-folders/#post-17776965) * Hi [@avagp](https://wordpress.org/support/users/avagp/) , * No worries, you can still get technical support from our team, please reach out. * Regards, Bruce * Thread Starter [Radical Dreamer](https://wordpress.org/support/users/avagp/) * (@avagp) * [2 years ago](https://wordpress.org/support/topic/cannot-create-folders/#post-17777326) * But can you please help me in this thread?? * I have the LITE version, and i cannot get the folders working. * Plugin Support [mialewp](https://wordpress.org/support/users/mialewp/) * (@mialewp) * [2 years ago](https://wordpress.org/support/topic/cannot-create-folders/#post-17777327) * Hello [@avagp](https://wordpress.org/support/users/avagp/), Thanks for your response. Please try clearing all the caches in your site and test again.It can be a cache issue. Best regards,Mia * Thread Starter [Radical Dreamer](https://wordpress.org/support/users/avagp/) * (@avagp) * [2 years ago](https://wordpress.org/support/topic/cannot-create-folders/#post-17777387) * I excluded /wp-admin/upload.php route of the cache, and now it works. 🙂 * Plugin Support [mialewp](https://wordpress.org/support/users/mialewp/) * (@mialewp) * [2 years ago](https://wordpress.org/support/topic/cannot-create-folders/#post-17777422) * Hi [@avagp](https://wordpress.org/support/users/avagp/), Glad to hear it works now.Please do not hesitate to contact us if you need any further help. * If it’s possible, can you leave CatFolders a review please? * [https://wordpress.org/plugins/catfolders/#reviews](https://wordpress.org/plugins/catfolders/#reviews) * Your review will motivate us to develop more plugins in the future and have awesome customers like you. Wishing you a great day ahead.Thank you in advance.Mia - This reply was modified 2 years ago by [mialewp](https://wordpress.org/support/users/mialewp/). * Thread Starter [Radical Dreamer](https://wordpress.org/support/users/avagp/) * (@avagp) * [2 years ago](https://wordpress.org/support/topic/cannot-create-folders/#post-17777463) * Hi, i have to tell that it is not solved. * I still have the issue. * Also i encountered an issue when trying to rename a folder that i don’t have selected, it duplicates the folder. * Screen recording: [https://drive.google.com/file/d/18_PcAHIhwAtMSnUICfrU4HZpAPDBsmlP/view?usp=sharing](https://drive.google.com/file/d/18_PcAHIhwAtMSnUICfrU4HZpAPDBsmlP/view?usp=sharing) - This reply was modified 2 years ago by [Radical Dreamer](https://wordpress.org/support/users/avagp/). * Plugin Support [mialewp](https://wordpress.org/support/users/mialewp/) * (@mialewp) * [2 years ago](https://wordpress.org/support/topic/cannot-create-folders/#post-17777481) * Hi [@avagp](https://wordpress.org/support/users/avagp/), Which cache plugin are you using, please? * Thread Starter [Radical Dreamer](https://wordpress.org/support/users/avagp/) * (@avagp) * [2 years ago](https://wordpress.org/support/topic/cannot-create-folders/#post-17777483) * Litespeed cache * Plugin Support [mialewp](https://wordpress.org/support/users/mialewp/) * (@mialewp) * [2 years ago](https://wordpress.org/support/topic/cannot-create-folders/#post-17777485) * Hi [@avagp](https://wordpress.org/support/users/avagp/), Please go to the Litespeed cache settings and turn OFF the feature as shown in the screenshot [https://tppr.me/1Fjlfd](https://tppr.me/1Fjlfd) - This reply was modified 2 years ago by [mialewp](https://wordpress.org/support/users/mialewp/). * Thread Starter [Radical Dreamer](https://wordpress.org/support/users/avagp/) * (@avagp) * [2 years ago](https://wordpress.org/support/topic/cannot-create-folders/#post-17777497) * I am still getting the issue * Plugin Support [mialewp](https://wordpress.org/support/users/mialewp/) * (@mialewp) * [2 years ago](https://wordpress.org/support/topic/cannot-create-folders/#post-17777505) * Hi [@avagp](https://wordpress.org/support/users/avagp/) , Could you please reach out to technical support team via [https://wpmediafolders.com/contact/](https://wpmediafolders.com/contact/)? We would like to check further on that and fix it for you.Looking forward to hearing back from you.Many thanks!Mia Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/cannot-create-folders/page/2/?output_format=md) [→](https://wordpress.org/support/topic/cannot-create-folders/page/2/?output_format=md) The topic ‘Cannot create folders’ is closed to new replies. * ![](https://ps.w.org/catfolders/assets/icon-256x256.png?rev=2799309) * [CatFolders – WordPress Media Library Folders & Categories](https://wordpress.org/plugins/catfolders/) * [Frequently Asked Questions](https://wordpress.org/plugins/catfolders/#faq) * [Support Threads](https://wordpress.org/support/plugin/catfolders/) * [Active Topics](https://wordpress.org/support/plugin/catfolders/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/catfolders/unresolved/) * [Reviews](https://wordpress.org/support/plugin/catfolders/reviews/) * 19 replies * 5 participants * Last reply from: [Radical Dreamer](https://wordpress.org/support/users/avagp/) * Last activity: [2 years ago](https://wordpress.org/support/topic/cannot-create-folders/page/2/#post-17792054) * Status: resolved