Title: Cannot customise theme while plugin is active
Last modified: August 24, 2016

---

# Cannot customise theme while plugin is active

 *  Resolved [Hungrynow](https://wordpress.org/support/users/hungrynow/)
 * (@hungrynow)
 * [11 years ago](https://wordpress.org/support/topic/cannot-customise-theme-while-plugin-is-active/)
 * Maybe it’s because this plugin hasn’t been updated for WP 4.2.2 but while this
   plugin is activated, clicking on “customise” below the dashboard icon just takes
   me to a blank screen with the “thinking” icon going round and round and hangs
   like that forever. As soon as I disable this plugin the page loads normally. 
   No errors and nothing showing in Firebug console, the page just never loads.
 * This plugin is exactly what I’ve been looking for but I can’t use it at the expense
   of site functionality. What can be done?
 * Thank you.
 * [https://wordpress.org/plugins/my-live-chat-for-wp/](https://wordpress.org/plugins/my-live-chat-for-wp/)

Viewing 1 replies (of 1 total)

 *  Thread Starter [Hungrynow](https://wordpress.org/support/users/hungrynow/)
 * (@hungrynow)
 * [11 years ago](https://wordpress.org/support/topic/cannot-customise-theme-while-plugin-is-active/#post-6155096)
 * Sorry, please disregard. I think it was a memory issue, increasing my memory 
   limit appears to have resolved the issue. Thanks for the plugin!

Viewing 1 replies (of 1 total)

The topic ‘Cannot customise theme while plugin is active’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/my-live-chat-for-wp_a6c4dc.svg)
 * [MyLiveChat - Live Chat Plugin for WordPress](https://wordpress.org/plugins/my-live-chat-for-wp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/my-live-chat-for-wp/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/my-live-chat-for-wp/)
 * [Active Topics](https://wordpress.org/support/plugin/my-live-chat-for-wp/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/my-live-chat-for-wp/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/my-live-chat-for-wp/reviews/)

 * 1 reply
 * 1 participant
 * Last reply from: [Hungrynow](https://wordpress.org/support/users/hungrynow/)
 * Last activity: [11 years ago](https://wordpress.org/support/topic/cannot-customise-theme-while-plugin-is-active/#post-6155096)
 * Status: resolved