Title: Cannot customize
Last modified: April 24, 2017

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# Cannot customize

 *  Resolved [nevenastajcic](https://wordpress.org/support/users/nevenastajcic/)
 * (@nevenastajcic)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-customize-5/)
 * Hi,
    When I wanted to customize, I got this msg: “There was a problem when trying
   to load the customizer.Please open your browser debug tool, and report any error
   message (in red) printed in the javascript console in the Hueman theme forum.
 * Followed by this: “Sorry, you are not allowed to preview drafts.”
 * Can you please tell me how to fix this issue.
 * Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Denzel Chia](https://wordpress.org/support/users/denzel_chia/)
 * (@denzel_chia)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-customize-5/#post-9063735)
 * Hi,
 * Wait for the customizer to be fully loaded before clicking on any option.
    This
   will prevent error.
 * Please see my screen-cast.
    [http://screencast-o-matic.com/watch/cbfTVXXl8Z](http://screencast-o-matic.com/watch/cbfTVXXl8Z)
 * I know it’s a very long wait, but if you click on any option before it fully 
   loads, it will very likely to cause an error.
 * > Followed by this: “Sorry, you are not allowed to preview drafts.”
 * As for this message. Publish your post before using the customizer to view it.
 * Thank you
 *  Theme Author [presscustomizr](https://wordpress.org/support/users/nikeo/)
 * (@nikeo)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-customize-5/#post-9065105)
 * Hello [@nevenastajcic](https://wordpress.org/support/users/nevenastajcic/), thanks
   for reporting the problem. Yes this is currently an issue on some servers.
    I
   am currently working on improving the performances on the initial loading phase.
   This will be part of the next hueman addons release.
 * Before that, let us know if following Denzel’s recommendation helped.
 * Thank you
 *  [wireinet](https://wordpress.org/support/users/wireinet/)
 * (@wireinet)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-customize-5/#post-9065240)
 * Thanks [@nicolas](https://wordpress.org/support/users/nicolas/) and [@denzel](https://wordpress.org/support/users/denzel/),
   but still the problem is present…this happens often…at first I had no problems
   with it, so chose this beautiful theme…but now I can’t get into settings…yesterday,
   one time today…although attempts 20 times per day
 *  Thread Starter [nevenastajcic](https://wordpress.org/support/users/nevenastajcic/)
 * (@nevenastajcic)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-customize-5/#post-9065442)
 * Hi [@nicolas](https://wordpress.org/support/users/nicolas/) and [@denzel](https://wordpress.org/support/users/denzel/),
   
   Today I didn’t have a problem!
 * Thank you very much!
 *  Theme Author [presscustomizr](https://wordpress.org/support/users/nikeo/)
 * (@nikeo)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-customize-5/#post-9065497)
 * [@nevenastajcic](https://wordpress.org/support/users/nevenastajcic/) ok. Thanks
   for your feedback !

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Cannot customize’ is closed to new replies.

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## Tags

 * [customize error](https://wordpress.org/support/topic-tag/customize-error/)

 * 5 replies
 * 4 participants
 * Last reply from: [presscustomizr](https://wordpress.org/support/users/nikeo/)
 * Last activity: [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-customize-5/#post-9065497)
 * Status: resolved