Title: Cannot deactivate key
Last modified: March 1, 2023

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# Cannot deactivate key

 *  Resolved [unterwegsinberlin](https://wordpress.org/support/users/unterwegsinberlin/)
 * (@unterwegsinberlin)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/cannot-deactivate-key/)
 * A former web developer added an Elite key to my plugin, but this is expired now.
   
   The error message says: “Your licence key for WPForms is invalid. The key no 
   longer exists or the user associated with it has been deleted. Please use another
   key to continue receiving automatic updates.” I don’t want to use another key,
   but I also cannot deactivate the key. When I click on deactivate it always says“
   Sorry, but the key you entered is not valid. Please try again.”
 * What can I do?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-deactivate-key%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [Prashant Rai](https://wordpress.org/support/users/prashantrai/)
 * (@prashantrai)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/cannot-deactivate-key/#post-16522830)
 * Hey [@unterwegsinberlin](https://wordpress.org/support/users/unterwegsinberlin/),
 * We’d be happy to help!
 * It seems that you are using the paid version of WPForms. If you have an active
   license subscription with us, could you please submit a support ticket through
   the WPForms [account dashboard](https://wpforms.com/account/support/) when you
   have a chance? 
 * From there, our support team will be able to take a closer look at your request.
 * Thanks!

Viewing 1 replies (of 1 total)

The topic ‘Cannot deactivate key’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Prashant Rai](https://wordpress.org/support/users/prashantrai/)
 * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/cannot-deactivate-key/#post-16522830)
 * Status: resolved