Title: Cannot deinstall
Last modified: September 30, 2025

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# Cannot deinstall

 *  [Matthias Schulz](https://wordpress.org/support/users/gameing/)
 * (@gameing)
 * [8 months ago](https://wordpress.org/support/topic/cannot-deinstall-2/)
 * Cannot deinstall it

Viewing 1 replies (of 1 total)

 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [8 months ago](https://wordpress.org/support/topic/cannot-deinstall-2/#post-18662072)
 * Dear [@gameing](https://wordpress.org/support/users/gameing/),
 * Thank you for your review.
   We’re sorry to hear about your experience.
 * Firstly, I want to mention that we are always ready to check and investigate 
   your case and give a proper solution to it. Unfortunately, we haven’t had a chance
   to examine this case with you before.
 * This is just a regular support case, so, instead of the 1-star rating, it would
   be much more acceptable to open a ticket in case of facing any issues – our Customer
   Care team is always happy to help you. (Of course, it is totally your decision,
   but opening a ticket will help you to solve the issue as soon as possible.)
 * Please provide us with the following information so we can check the case and
   help you fix the issue as soon as possible.
   If possible, please describe in more
   detail what error you’re getting when trying to deactivate. For example, please
   open the console with F12, take a screenshot of the error, and send it to us.
   Most likely, this could be a conflict with another plugin.
 * As an alternative, you can also try deactivating the plugin in bulk from the 
   plugins list.
 * **See the screenshot:** [https://ibb.co/pBfh6fb0](https://ibb.co/pBfh6fb0)
 * Looking forward to your response.
 * Thank you.

Viewing 1 replies (of 1 total)

The topic ‘Cannot deinstall’ is closed to new replies.

 * ![](https://ps.w.org/ays-popup-box/assets/icon-128x128.gif?rev=2660064)
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 * 1 reply
 * 2 participants
 * Last reply from: [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * Last activity: [8 months ago](https://wordpress.org/support/topic/cannot-deinstall-2/#post-18662072)